Medical Assistant Team Leader

GoHealth Urgent Care - UCSF Health•San Bruno, CA

About The Position

The Medical Assistant Team Leader supports and supervises team members and daily operations at a UCSF Health-GoHealth Urgent Care center. The role combines team leadership and operational oversight with hands-on medical assistant, patient registration, and patient-care support. The Team Leader helps deliver an effortless patient experience and advances the organization’s values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. The role may require travel to multiple centers and stepping in to cover open shifts or call-outs.

Requirements

High school diploma required.
At least 2 years of Medical Assistant experience.
At least 5 years of experience or medical military experience in lieu of the listed required certifications.
Basic Life Support (BLS) certification required at hire through the American Red Cross or American Heart Association.
One of the following certifications is required, or must be obtained within 15 months of hire: CCMA (NHA), CMA (AAMA), RMA (AMT), NCMA (NCCT), or NRCMA (National Association for Health Professionals).
In lieu of an approved Medical Assistant certification, the posting accepts at hire graduation from an accredited nursing school, LPN or RN credentials, EMT certification verified through the National Registry of Emergency Medical Technicians, or CNA certification.
In California, Medical Assistants must have graduated from an MA school and be certified, or receive additional internal training by graduating from an MA school or training under a physician, NP, PA, or similar clinician.
Ability to perform basic Medical Assistant duties.
Ability to type quickly and use computers at a basic level.
Proficiency in Microsoft Word and Excel.
Detail-oriented, able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
Exceptional written and verbal communication skills.
Ability to interact with and treat all persons fairly, respectfully, and sensitively to cultural and social differences.
Must pass an MVR background check; travel to multiple centers is required.

Nice To Haves

Graduate of a Medical Assisting Program preferred.
Strong knowledge of medical terminology preferred.
Prior medical work experience in a training capacity.

Responsibilities

Supervise and support team members and business operations.
Ensure day-to-day operations, including cash deposits, ordering, inventory management, and callbacks, are completed regularly, with follow-up from the ROM.
Conduct monthly inventory and approve orders.
Assist the ROM in resolving patient concerns at the center.
Provide weekly oversight of calibrator calls.
Partner with the ROM to drive KPIs and strategic initiatives, including NPS, LWOBs, GoReg, registration errors, convenience pay, and quality metrics.
Conduct site walk-throughs.
Help the center manage patient rushes and step in at short notice to cover open shifts or call-outs without premium pay.
Assist with MOD duties, including weekly leadership meetings, conference calls, leadership events, and weekend duties.
Conduct performance reviews and assist with training and assessing team members assigned to the center.
Participate in interviews and provide feedback on new-hire selection.
Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by verifying patient information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, such as flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Maintain the reception area and conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Partner with the Market PBP to issue DANs/PIPs in accordance with company policies.
Assist the Market Specialist with call-out management if needed.
Perform other duties as assigned.