Medical Assistant/Support Staff (CNC)

Behavioral Healthcare Partners of Central Ohio, Inc. • Newark, OH

6d

About The Position

The Medical Assistant/Support Staff position provides front desk, administrative, and medical support to clients and clinical staff. The employee helps maintain a welcoming and professional environment, supports client care within their training and demonstrated competency, and helps keep facility operations running during posted service hours. Duties include client check-in and checkout, handling records and payments, coordinating appointments and services, communicating observations to clinical staff, and maintaining client confidentiality and accurate documentation. The position may provide coverage at BHP locations in Licking and Knox Counties, including to cover staff absences or support newly opened facilities. Assigned schedules may include evenings or weekends.

Requirements

• Perform medical support duties only within the employee's training, demonstrated competency, and applicable requirements.
• Maintain client confidentiality in accordance with HIPAA and applicable laws, regulations, and BHP policies.
• Maintain accurate records and comply with BHP policies, procedures, accreditation standards, and applicable requirements.
• Participate in required training and maintain current knowledge relevant to the position.
• Maintain regular and punctual attendance and work assigned schedules, including evenings or weekends as required.

Responsibilities

• Provide front desk and administrative support to clients, visitors, and clinical staff.
• Check clients in and out; verify demographic and insurance information; collect applicable copayments and account balances; and document payments.
• Perform medical support duties within training, demonstrated competency, and applicable requirements, including obtaining vital signs and conducting on-site urine drug screens.
• Assist with client triage by gathering relevant information, communicating observations, and documenting information for appropriate clinical staff.
• Coordinate client appointments and services with BHP staff, healthcare providers, pharmacies, and community partners.
• Monitor clients for unusual or concerning behavior and promptly communicate observations to appropriate clinical staff.
• Maintain client records; enter demographic and health information into the EHR; scan documents; and process records requests and releases of information.
• Manage telephone operations, answer routine questions, route calls, return messages, and assist clients and visitors.
• Support clinical staff scheduling and help coordinate appointments and services to meet client needs.
• Prepare correspondence, reports, and other documents using Microsoft Office and applicable software.
• Open and close the facility as assigned and help ensure the office is operational during posted service hours.
• Provide coverage at BHP locations in Licking and Knox Counties as assigned, including covering staff absences or supporting newly opened facilities.
• Maintain client confidentiality in accordance with HIPAA, applicable laws and regulations, and BHP policies.
• Maintain accurate records and perform duties in accordance with BHP policies, procedures, accreditation standards, and applicable requirements.
• Participate in required training and maintain current position-relevant knowledge.
• Maintain regular and punctual attendance and work assigned schedules, including evenings or weekends as required.
• Perform other job-related duties as assigned to support client care and organizational operations.

Benefits

• Floater positions may be eligible for mileage reimbursement in accordance with BHP policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed