Medical Assistant/Support Staff (CNC)

Indeed.com•Newark, OH

About The Position

The Medical Assistant/Support Staff provides front desk, administrative, and medical support to clients, visitors, and clinical staff while maintaining a welcoming, professional environment. Medical support duties must remain within the employee’s training, demonstrated competency, and applicable requirements. The position supports client care through intake, triage information gathering, appointment coordination, recordkeeping, and communication with clinical staff and community partners. The role also helps maintain facility operations, including opening and closing as assigned, supporting posted service hours, and providing coverage at BHP locations in Licking and Knox Counties as assigned. Floater positions may cover staff absences or support newly opened facilities and may be eligible for mileage reimbursement in accordance with BHP policy. Employees are expected to maintain confidentiality, accurate records, required training, and regular, punctual attendance. Assigned schedules may include evenings or weekends.

Requirements

Perform medical support duties only within training, demonstrated competency, and applicable requirements.
Maintain client confidentiality in accordance with HIPAA, applicable laws and regulations, and BHP policies.
Maintain accurate records and follow BHP policies, procedures, accreditation standards, and applicable requirements.
Participate in required training and maintain current knowledge relevant to the position.
Maintain regular and punctual attendance and work assigned schedules, which may include evenings or weekends.

Responsibilities

Provide front desk and administrative support to clients, visitors, and clinical staff.
Check clients in and out; verify demographic and insurance information; collect applicable copayments and account balances; and document payments.
Perform medical support duties within training, demonstrated competency, and applicable requirements, including obtaining vital signs and conducting on-site urine drug screens.
Assist with client triage by gathering relevant information, communicating observations, and documenting information for appropriate clinical staff.
Coordinate client appointments and services with BHP staff, healthcare providers, pharmacies, and community partners.
Monitor clients for unusual or concerning behavior and promptly communicate observations to appropriate clinical staff.
Maintain client records; enter demographic and health information into the Electronic Health Record (EHR); scan documents; and process records requests and releases of information.
Manage telephone operations by answering routine questions, routing calls, returning messages, and providing general assistance to clients and visitors.
Support clinical staff scheduling and help ensure appointments and services are coordinated to meet client needs.
Prepare correspondence, reports, and other documents using Microsoft Office and applicable software.
Open and close the facility as assigned and help ensure the office is operational during posted service hours.
Provide coverage at BHP locations in Licking and Knox Counties as assigned.
Maintain confidentiality of client information in accordance with HIPAA, applicable laws and regulations, and BHP policies.
Maintain accurate records and perform duties in accordance with BHP policies, procedures, accreditation standards, and applicable requirements.
Participate in required training and maintain current knowledge relevant to the position.
Maintain regular and punctual attendance and work assigned schedules, including evenings or weekends as required.
Perform other job-related duties as assigned to support client care and organizational operations.