Medical Support Assistant

Indian Health Service • Lawrence, KS

2d • Onsite

About The Position

This position is located in the Dental department at the Haskell Indian Health Center in Lawrence, Kansas. The primary function is to perform medical and clerical support duties including registration and eligibility services, interacting with patients to obtain and process demographic information and insurance information and alternate resources. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Requirements

• Selectee may be subject to a probationary period
• ESEP appointees typically serve a two year trial period
• U.S. Citizenship is required
• Selective Service Registration is required for males born after 12/31/1959
• This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
• Successfully pass the E-Verify employment verification check.
• You will need to set up direct deposit so we can pay you.
• Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
• Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination.
• Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.
• MINIMUM QUALIFICATIONS: GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include screening and interviewing patients or customers to obtain or verify information; inputting and updating data in computerized data system; performing a variety of receptionist duties such as receiving patients, visitors, and telephone calls; and explaining policies and procedures to patients or customers.
• OR Four (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university.
• One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
• OR A combination of experience and education.
• Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement.
• Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level.
• Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
• You must meet all qualification requirements within 30 days of the closing date of the announcement.
• If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades.
• Official transcripts will be required from all selectees prior to receiving an official offer.
• Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
• IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers.
• A recruitment incentive may be authorized.
• At least a 1 year service agreement will be required.
• You will be evaluated for this position in accordance with the OPM Merit Hiring Plan.
• As part of the application process, you will be asked to provide short essay responses (200 words or less each) to the following four questions. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? In this role, how would you use your skills and experience to improve government efficiency and effectiveness? In this role, you will be expected to professionally and efficiently implement executive direction. Provide an example where you implemented leadership direction on a strategy or policy decision that differed from your own recommendation. How has a strong work ethic contributed to your professional, academic or personal achievements?
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
• Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance.
• Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service.
• This credited service can be used in determining the rate at which they earn annual leave.
• This position is covered by a Bargaining Unit.

Responsibilities

• Receives patients and obtains pertinent information.
• Notifies patients of appointments and transfers
• Inputs data for patients into Electronic Health Records
• Determines the eligibility of patients seeking healthcare according to IHS guidelines

Benefits

• Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)
• Review our benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED