Medical Assistant Supervisor - Split locations Harrison,Tarrytown and White Plains - Multispecialty

NYU Langone Health • Harrison, OH

2d • $66,300 - $88,200

About The Position

The Medical Assistant Supervisor oversees daily clinic operations and assists the practice and/or nurse manager with ongoing supervision of medical assistant and patient care assistant staff. The role supports physicians and nurses in providing patient care and collaborates with nursing, clinical secretarial, and medical records staff to implement operational improvements. The supervisor oversees patient care support operations and activities related to medical assistant supervision at a Faculty Group Practice site.

The position combines staff leadership and clinical support. The supervisor coordinates staffing and schedules, addresses employee and performance issues, supports training and professional development, and enforces organizational policies and regulatory requirements. The supervisor also performs medical assistant duties when needed, including patient intake, point-of-care testing, specimen handling, assisting with procedures, and maintaining a safe, clean, well-stocked clinical environment.

The role promotes patient experience, access, and clinical quality by supporting patient flow, resolving concerns, maintaining timely clinical documentation, and contributing to quality and safety initiatives. The supervisor works with practice and clinical leadership on staffing standards, training, productivity metrics, and operational initiatives.

Requirements

• Bachelor's degree.
• Completion of a Medical Assistant program from an accredited institution or, upon hire, a current medical assistant certification from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• At least 2 years of experience as a Medical Assistant.
• Proficiency in EKG and phlebotomy/venipuncture.
• Progressive leadership experience demonstrated in a leadership position, or demonstrated potential for leadership competency, including the ability to develop, guide, motivate, nurture, and coach others.
• Knowledge of medical insurance eligibility and authorization rules.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of Microsoft Office Suite programs, including PowerPoint, Word, Excel, and Visio.
• Five or more years of medical assistant experience preferred.

Responsibilities

• Oversee medical assistant staff and associated patient care activities at a Faculty Group Practice site.
• Resolve employee, procedure, and performance issues; authorize attendance, schedule, and sick-time changes; and manage timekeeping and payroll for direct reports.
• Plan, coordinate, and schedule medical assistant activities; participate in interdisciplinary patient-care planning with physicians; and provide medical assistant coverage as needed.
• Liaise between clinical staff and physicians, maintain effective working relationships with physicians, and serve as a role model and resource for quality patient care and communication within the medical assistant scope of practice.
• Address physician concerns pertaining to patients and escalate concerns when needed.
• Ensure suites are appropriately staffed to avoid provider delays and that staff coordinate with administrative staff on patient updates.
• Represent the management team and establish clinical office policies, communicate staff responsibilities and performance expectations, train MA/PCA staff, and arrange cross-training and cross-coverage.
• Enforce NYU Langone Health and Faculty Group Practice policies, procedures, and standards, including HIPAA, compliance, and human resources requirements.
• Identify routine problems and recommend solutions; monitor regulatory compliance and take corrective action; oversee quality improvement and quality assurance activities related to Point of Care Testing.
• Work with practice and clinical leadership to develop staffing standards, training, performance measures, and productivity metrics.
• Assist with implementation and oversight of operational initiatives, including MIPS and MyChart patient utilization, and support clinical quality initiatives such as gaps in care.
• Optimize patient flow and access, maintain clinical in-baskets, and ensure open encounters are closed in a timely manner.
• Support patient safety initiatives and reporting; escalate clinical complaints to leadership when necessary.
• Complete patient intake, obtain vital signs, and perform other tests within the practice scope as needed; validate patient identity when accessing or updating medical records.
• Assist with patient flow to and from exam and treatment rooms, escort patients and specimens, and clean exam rooms and treatment areas according to infection-control standards.
• Collect blood and specimens and ensure appropriate specimen handling and processing as needed.
• Perform point-of-care tests, including EKG, glucose testing, pregnancy testing, and urinalysis.
• Maintain patient privacy in accordance with HIPAA standards and assist physicians with specialty-related procedures and setup as needed.
• Stock exam and treatment rooms and supply closets; communicate supply needs; clean and sterilize designated equipment according to applicable standards.
• Facilitate appropriate documentation and maintenance of clinical supplies and equipment in support of Faculty Group Practice Clinical Quality Management.
• Follow patient-visit downtime procedures and complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Promote a positive patient experience as a Faculty Group Practice brand ambassador, applying the CARES service principles and communicating clearly and professionally with patients.
• Collaborate with colleagues, site management, the Patient Access Center, and Central Billing Office to resolve inquiries and support patient experience and access.
• Anticipate patient needs, participate in service recovery using the LEARN model, escalate issues as appropriate, and share opportunities to improve patient experience and access.
• Ensure practice staff understand Access Agreement gold-standard principles.
• Mentor MA/PCA staff, support professional development, participate in competency assessments and performance evaluations, provide feedback, and identify training needs.
• Conduct staff meetings and huddles, support participation in corporate meetings and training, and promote employee engagement and feedback.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program addressing physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager