Medical Assistant Supervisor - Split locations Harrison,Tarrytown and White Plains - Multispecialty

NYU Langone Health • Harrison, NY

1d • Onsite

About The Position

NYU Grossman School of Medicine, part of NYU Langone Health, is hiring a Medical Assistant Supervisor for a multispecialty Faculty Group Practice serving split locations in Harrison, Tarrytown, and White Plains. The supervisor oversees clinic operations and medical assistant and patient care assistant staff, assisting the practice and/or nurse manager. The role also provides patient care support alongside physicians and nurses and works with clinical secretaries and medical records staff to implement operational improvements.

The supervisor plans and coordinates staffing and clinical support activities, maintains operational and regulatory compliance, supports patient flow and access, and contributes to clinical quality initiatives. The role includes direct medical assistant duties as needed, such as patient intake, vital signs, point-of-care tests, specimen collection, room preparation, and assistance with procedures. It also emphasizes staff training, performance support, patient experience, and collaboration with practice and clinical leadership.

Requirements

• Bachelor's degree.
• Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• At least 2 years of experience as a Medical Assistant.
• Proficiency in EKG and phlebotomy/venipuncture.
• Progressive leadership experience or demonstrated potential for leadership competency, including the ability to develop, guide, motivate, nurture, and coach others.
• Knowledge of medical insurance eligibility and authorization rules.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of Microsoft Office Suite programs, including PowerPoint, Word, Excel, and Visio.
• Five or more years of medical assistant experience is preferred.

Responsibilities

• Oversee medical assistant staff and patient care activities at a Faculty Group Practice site; address employee, procedural, and performance issues.
• Authorize attendance, schedule, and sick-time changes, and manage timekeeping and payroll for direct reports.
• Plan, coordinate, and schedule medical assistant activities; participate in interdisciplinary patient-care planning with physicians; provide medical assistant coverage as needed.
• Serve as a liaison between clinical staff and physicians, maintain effective working relationships, and address physician concerns about patients.
• Ensure suites are staffed appropriately, maintain cooperative relationships with administrative staff, and represent the management team.
• Establish and communicate clinical office policies, responsibilities, and performance expectations; train MA/PCA staff and ensure appropriate cross-training and coverage.
• Enforce NYU Langone Health and Faculty Group Practice policies and procedures, including HIPAA, compliance, and Human Resources requirements.
• Identify routine problems and recommend solutions; monitor regulatory compliance, take corrective action when appropriate, and oversee Point of Care Testing quality-improvement and quality-assurance activities.
• Work with practice and clinical leadership on staffing standards, training, performance and productivity metrics, and operational initiatives such as MIPS and MyChart utilization.
• Escalate issues requiring follow-up or management intervention, including clinical complaints that remain unresolved.
• Optimize patient flow and access; support clinical quality initiatives, maintain clinical in-baskets, and ensure open encounters are closed in a timely manner.
• Support patient-safety initiatives and reporting and complete patient intake, including vital signs and in-scope tests, when needed.
• Validate patient medical records when accessing or updating information, including patient name and date of birth.
• Assist with patient flow to and from exam and treatment rooms and escort patients and specimens through the facility.
• Clean exam rooms and treatment areas according to infection-control standards after each patient.
• Collect blood and specimens and ensure their appropriate handling and processing as needed.
• Perform point-of-care tests, including EKG, glucose testing, pregnancy testing, and urinalysis.
• Protect patient privacy in accordance with HIPAA standards.
• Assist physicians with procedures and specialty-specific setup when needed.
• Stock exam and treatment rooms and supply closets; communicate replenishment needs.
• Clean and sterilize designated equipment according to Faculty Group Practice, infection-control, and manufacturer standards.
• Facilitate appropriate documentation and maintenance of clinical supplies and equipment in support of Clinical Quality Management.
• Review downtime procedures related to patient visits and complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Uphold the NYU Langone Health mission, vision, and values and promote a positive patient experience using the FGP CARES service principles.
• Greet patients professionally, explain care interactions as appropriate, collaborate to resolve patient inquiries, anticipate patient needs, and participate in service recovery using the LEARN model.
• Share opportunities to improve patient experience and access with leadership and partner with Patient Access Center and Central Billing Office teams.
• Ensure practice staff understand Access Agreement gold-standard principles.
• Mentor MA/PCA staff; support competency assessments and performance evaluations, provide feedback, identify training needs, and encourage professional development.
• Conduct routine staff meetings and huddles, support participation in FGP corporate meetings and training, and promote employee engagement.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager