Medical Assistant Multispecialty Clinic

Banner Health•Tucson, AZ

5d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in delivering medical care and direct patient care, using specialized knowledge, judgment, and skills to provide an excellent patient experience. In this high-volume multispecialty clinic, the MA rooms patients and supports clinical and clerical workflows, including scanning, faxing, and chart preparation. The role is scheduled full-time, Monday through Friday, with flexibility required between 8:00 a.m.–4:30 p.m. and 8:30 a.m.–5:00 p.m. The position works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external health care contacts. It also involves completing onboarding and orientation activities, including simulation training, as needed or directed.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification, with current membership as applicable: RMA through AMT, CMA through AAMA, CCMA through NHA (test administered after 7/1/2017), or NCMA through NCCT.
BLS certification.
Certification or additional training must meet Meaningful Use requirements.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
For employees working in specified Banner behavioral health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by obtaining and recording vital signs, symptoms, other measurements, chief complaints, and pain scores when appropriate; report signs of a change in condition to the clinician.
Assist providers with examinations and minor in-office procedures, including blood pressure measurement, documenting respiration and pulse, temperature measurement, phlebotomy, ear irrigation, and EKGs; serve as a chaperone when needed.
Use universal blood and body fluid precautions and personal protective equipment as appropriate, and prioritize patient flow through the clinical process.
Coordinate and manage patient care, including precertifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing care.
Provide clerical support and maintain complete patient records, including laboratory results, authorizations, X-rays, hospital records, and relevant prior care; provide accurate billing information for patient encounters promptly.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs as needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Room and prepare patients for visits and perform clerical duties such as scanning, faxing, and chart preparation.