Medical Assistant/Scribe, Summit Family Practice, Heywood Medical Group

Heywood Medical Group•Gardner, MA

22h•$20 - $25•Onsite

About The Position

Under the direction of management, a physician, and/or nursing staff, the Medical Assistant/Scribe supports patient care and the clinical and clerical operations of a medical office. The role is an active member of the care team, shadowing physicians during shifts and documenting patient-provider conversations in real time in the electronic medical record. The position also assists with patient rooming, vital signs, injections and vaccines, phlebotomy, in-office testing, provider support, scheduling and task management, and clinical inbox and practice-bucket workflows. Additional duties include materials management and coverage at other Heywood Medical Group locations as assigned. The employee is expected to learn and follow new standards and processes, complete assigned training, and participate in customer-service and patient-satisfaction initiatives. The role helps maintain efficient clinic operations and a positive patient experience. It includes coordinating patient flow, assisting with care plans and clinical procedures, documenting patient information and physician instructions, processing orders and medical records, handling calls and appointments, and supporting billing-related tasks such as collecting copays. The position follows office protocols, infection-control procedures, departmental policies, and health and safety requirements.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Office Assisting (MOA) program; certification is required or must be obtained within six months of hire.
Excellent written and verbal communication skills.
Ability to prioritize tasks in a busy environment.
Understanding of medical terminology.
Strong interpersonal skills, tact, and professional appearance.
Computer and electronic medical record system proficiency.
Ability to work flexible shifts; some evening and weekend work may be required.
Reliable transportation to travel between locations.
Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly; frequent reaching, handling, and stooping are also required.

Nice To Haves

At least three years of medical office experience is preferred.

Responsibilities

Collect, document, process, and verify patient-care information in the electronic medical record.
Document diagnoses, symptoms, follow-up instructions, and prescriptions as dictated by the physician.
Transcribe patient orders, including laboratory and radiology tests and medications.
Welcome patients warmly and help ensure their needs and expectations are met.
Support smooth clinic operations and a positive patient experience in a fast-paced environment.
Assist with implementing care plans, assess health status, document interventions, and evaluate patient progress following standard procedures.
Perform basic office laboratory procedures, including urinalysis, urine culture, hematocrit, sedimentation rate, mono spot, pregnancy tests, and throat cultures.
Perform venipuncture and phlebotomy; prepare documents and administer vaccines and non-intravenous injections as directed.
Perform clerical tasks such as typing, filing, scheduling appointments, and making phone calls.
Coordinate patient flow, prepare patients for examinations, take and record vital signs and EKGs, document intake assessments, and assist with clinical procedures.
Triage medical calls according to office protocol, return patient calls, and document them in patient records as required.
Call in prescriptions and refills as directed and document prescription calls.
Review laboratory results and bring abnormal results to the attention of physicians and other appropriate staff.
Maintain required records, reports, logs, and statistical information.
Process incoming and outgoing medical records according to practice guidelines and regulations.
Schedule and coordinate patient visits and medical procedures for inpatients and outpatients.
Register patients using computer-based registration and scheduling systems.
Verify patient insurance coverage and eligibility.
Maintain office and clinical supplies, including vaccines; manage inventory, rotate stock, and request replenishment or special items.
Issue and verify managed-care referrals.
Collect patient copays, maintain records, and reconcile daily deposits.
Complete assigned clinical inbox and practice-bucket tasks accurately and promptly.
Prepare and sterilize instruments and equipment according to procedures to support infection control.
Attend meetings, conferences, and seminars as required or directed.
Comply with departmental policies, procedures, objectives, and health and safety requirements; apply quality improvement in daily work.
Contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
Provide coverage at other Heywood Medical Group locations when needed.
Learn and perform new standards and processes, complete assigned training, and participate in customer-service and patient-satisfaction initiatives.