Office Assistant I, Ashburnham Family Medicine, Heywood Medical Group

Heywood Medical Group•Ashburnham, MA

1d•$19 - $29

About The Position

Under the direction of the Senior Practice Administrator and Practice Manager, the Office Assistant I supports the daily operations of a family medicine practice. The role answers phones, schedules appointments and outpatient services, checks in and departs patients, verifies insurance, processes referrals and prior authorizations, and manages payments and daily deposits. It also processes incoming faxes, mail, and medical records; maintains assigned supplies and records; and supports patient satisfaction and quality initiatives. The incumbent must learn and perform new standards and processes, complete assigned training, and may be assigned other duties or locations.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Excellent customer service skills.
Ability to prioritize tasks in a busy environment.
General comfort with computers and technology and ability to learn programs as needed.
Ability to work flexible shifts; some evenings and weekends may be required.
Reliable transportation to travel between locations.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer-service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

One year of experience in a medical office.
Knowledge of electronic medical records and word-processing skills.
Knowledge of medical terminology.

Responsibilities

Interact with everyone in a friendly, courteous, and respectful manner, and find assistance for others when unable to provide it directly.
Advocate for privacy and confidentiality.
Help maintain a clean, safe, and healthy practice and hospital environment; respond appropriately to emergencies and report incidents promptly.
Follow applicable regulations, departmental policies and procedures, attendance requirements, and mandatory training requirements.
Engage in, monitor, and enforce hand hygiene compliance when in direct patient contact.
Answer telephones, schedule office appointments, take accurate messages, and route them appropriately.
Complete assigned clinical inbox and practice-bucket tasks accurately and promptly.
Check in patients, verify and update required information, obtain completed forms, document patient-provided information in the electronic medical record, and complete registration.
Check out patients, provide necessary information, and schedule office and outpatient appointments as needed.
Collect copayments and other payments, maintain records, and reconcile daily deposits.
Verify insurance coverage and eligibility and address issues before patient visits whenever possible.
Perform clerical support such as typing, filing, scheduling, and making phone calls.
Process incoming faxes and daily mail, including barcoding and document processing in the electronic medical record.
Issue and verify managed-care referrals and obtain required prior authorizations for procedures and diagnostic studies.
Schedule and coordinate inpatient and outpatient visits and medical procedures.
Maintain assigned office or clinical supplies, inventory supplies, rotate stock, and initiate resupply or special-item requisitions.
Complete assigned workflow-dashboard tasks, including rescheduling appointments, appointment tickers, and no-shows.
Process incoming and outgoing medical records according to practice guidelines and regulations.
Maintain required records, reports, logs, and statistical information.
Attend required meetings, conferences, training, and seminars; apply quality improvement in daily operations.
Respect diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
Provide coverage at other Heywood Medical Group locations when needed.
Participate in quality-measure tracking and reporting.
Complete yearly Annual Mandatory Education and maintain HEART program concepts.
Perform other assigned duties and work at other assigned locations.