Medical Assistant Receptionist (Clarkston)

McLaren Health Care•Clarkston, MI

About The Position

The Medical Assistant Receptionist registers patients, verifies insurance and general information, and updates records as needed. The role schedules and cancels provider appointments and assists providers and ancillary administrative staff with basic medical office functions to support coordinated patient activities. The position combines medical reception and clinical support duties. Reception responsibilities include patient registration and checkout, appointment scheduling, phone and clerical work, handling payments and insurance billing, maintaining records, and supporting patient and provider inquiries. Medical assistant responsibilities include preparing patients for examinations, obtaining histories and vital signs, assisting providers with paperwork and procedures, administering injections, drawing blood, performing diagnostic tests, maintaining rooms and instruments, and communicating test orders and prescription-renewal requests as directed. The employee is expected to support McLaren Oakland’s values and service standards, communicate and cooperate effectively, protect confidentiality, comply with HIPAA and the Patient Bill of Rights, follow safety and health standards, and maintain professional development.

Requirements

High school diploma.
Graduate of an approved Medical Assistant program or one year of equivalent experience.
Previous customer service experience.
Previous medical office experience.

Nice To Haves

One year of experience in a health care setting.

Responsibilities

Perform clerical work including referrals, appointment scheduling, phone-call triage, and filing.
Register arriving patients and obtain relevant insurance information.
Check patients out after appointments and collect payment or bill insurance as needed.
Schedule appointments according to provider specifications, at the reception desk and by telephone; cancel appointments as needed.
Print appointment memos from the system according to provider schedules.
Answer calls promptly and courteously, address caller concerns, transfer calls, and take messages as needed.
Check patient account status in the system when needed.
Print next-day provider schedules and provide them to nurses.
Provide information and answer questions for patients and providers.
Process, sort, and distribute mail.
Handle the timely mailing of patient recall notices and response billings.
Balance the cash drawer and prepare the deposit slip at the end of the day.
File reports, charts, and letters and ensure forms are complete and properly filled out.
Work collaboratively with providers in delivering patient care, obtain histories of patient complaints, prepare patients for examinations, and take vital signs.
Collaborate with staff to ensure continuity of care.
Assist providers with examination paperwork and procedures as needed.
Give injections, draw blood, and perform diagnostic testing such as EKG and PFT.
Stock rooms and care for instruments and autoclaves.
Call patients or pharmacies as instructed by the physician regarding prescription renewals.
Relay provider or nurse laboratory and radiology orders to patients when they come in for tests.
Perform other duties as assigned or directed.
Respond promptly, professionally, and courteously to customer needs and communicate effectively with McLaren Oakland team members.
Contribute to continuous quality improvement, organize and prioritize work, complete tasks accurately and on time, and flex to meet department needs.
Use cost-effective measures, maintain confidentiality, comply with HIPAA and the Patient Bill of Rights, follow safety and health standards, and maintain responsibility for professional development.