Medical Assistant Receptionist McLaren Medical Group - Primary Care

McLaren Health Care•Caro, MI

About The Position

Under general supervision and according to established policies and procedures, the Medical Assistant Receptionist provides patient care by performing or assisting with medical procedures and tests, including taking vital signs, administering injections, and performing venipuncture. The role also provides customer service by greeting patients, answering and directing calls, and carrying out reception and administrative duties across physician practices. These duties include patient registration, appointment scheduling, collecting insurance co-pays and deductibles, verifying insurance, recording financial activity, and accounting for transactions completed during each shift. The position prepares examination rooms and supplies, collects patient histories, prepares patients and equipment for visits, documents care in patient charts or computer systems, and assists providers with procedures and treatment. It also supports prescription, laboratory, referral, and telephone-message workflows.

Requirements

High school diploma or equivalent.
Graduate of an approved Medical Assistant program or one year of Medical Assistant experience.
For clinics with the Rural Health Designation, Basic Life Support (BLS) certification from the American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalents through MHC-approved providers is required within six months of hire.
For positions designated as float positions, travel to or between clinics is required.

Nice To Haves

Certified Medical Assistant.
Electronic medical record experience.
Experience with insurance billing procedures.
One year of experience working in a medical office with multiple providers.
Previous experience working in a medical office of the same specialty.

Responsibilities

Respond promptly, professionally, and courteously to customers’ needs; communicate and cooperate effectively with patients, families, and staff; and contribute to continuous quality improvement.
Prepare examination rooms, including turning on computer terminals and stocking supplies.
Organize forms for physicals and other visits.
Work collaboratively with providers to collect patient histories and prepare patients and necessary equipment or supplies for visits.
Document interventions, patient and family responses, medications dispensed or prescribed, vital signs, and other relevant information in patient charts or computer systems.
Administer EKGs, PFTs, immunizations, and medicines; draw blood; and perform other procedures as directed.
Obtain approval for prescriptions and phone them in as directed.
Complete laboratory slips and referral forms as directed.
Assist with routine procedures for gynecological exams, physicals, and office visits.
Take and return patient telephone messages and provide information to others as requested or directed.
Greet patients, answer and direct calls, register patients, schedule appointments, collect insurance co-pays and deductibles, verify insurance, record financial activity, and account for transactions completed during each shift.