Medical Assistant/Phlebotomist

CVS Health • Kansas City, MO

1d • $19 - $35

About The Position

Oak Street Health, a CVS Health company, provides community-based, integrated primary care for adults on Medicare, particularly in medically underserved communities. The Medical Assistant/Phlebotomist is an important member of a team-based care team responsible for delivering high-touch patient care and coordinating care across the healthcare system. This role builds relationships with patients and works collaboratively with teammates to greet and room patients, assess health conditions, and perform routine diagnostic testing during appointments. The position requires flexibility, attention to detail, and problem-solving skills.

The Medical Assistant/Phlebotomist helps maintain efficient patient flow and supports providers and care teams with clinical, administrative, and patient-support tasks. Under the direction of an RN, provider, or established protocol, the role may provide telephonic patient support and perform appropriate visits and procedures. This is a full-time position with 40 anticipated weekly hours.

Requirements

• CPR certification.
• Medical Assistant certification or registration.
• EMR experience.
• At least 2 years of experience working with geriatric patients.
• Strong communication skills and a customer-service orientation.
• Problem-solving skills, accountability, and a flexible, positive attitude.
• U.S. work authorization.
• Demonstrate the qualities Oak Street Health describes as being “Oaky”: radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, and being scrappy.

Nice To Haves

• 3–5 years of experience in a Medical Assistant role.
• Phlebotomy Technician Certification.
• Fluency in Spanish, Polish, Russian, or other languages spoken in the communities served, where necessary.

Responsibilities

• Room patients in a timely manner to support efficient patient flow and help providers stay on schedule.
• Deliver an exceptional patient experience and help patients prepare for provider visits.
• Obtain vital signs and chief complaints, and review medications.
• Deliver patient screenings according to protocols.
• Order supplies and stock exam rooms.
• Conduct routine quality control checks, including infection control measures, equipment quality assurance, and checks for expired medications and supplies.
• Ensure exam rooms are clean, safe, and ready for patient visits.
• Provide telephonic support to patients under the direction of an RN, provider, and/or protocol.
• Assist providers, RNs, or social workers with home-based support for high-risk members as necessary.
• Under the direction of an RN or provider, offer appropriate MA visits, such as administering vaccinations and performing procedures including ABI, spirometry, and EKGs.
• Perform waived laboratory testing.
• Schedule diagnostic testing.
• Apply or assist with the application of durable medical equipment.
• Support the care team in obtaining medical records and ensuring records are scanned into the EMR according to protocols.
• Participate in care team meetings to discuss patient care and clinic operations.
• Perform other duties as assigned.

Benefits

• Paid vacation and sick time.
• 401(k) match with immediate vesting.
• Health benefits, including medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other benefits and resources, based on eligibility.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed