Medical Assistant/Patient Service Coordinator

Shady Grove Fertility • Webster, TX

7h • Onsite

About The Position

US Fertility is hiring a Medical Assistant/Patient Service Coordinator at Shady Grove Fertility in Clear Lake, Texas. The role supports fertility patients through a combination of clinical assistance, patient coordination, and administrative work. The schedule is Monday through Friday, 7:30 AM to 4:00 PM, with a weekend rotation every eight weeks; occasional weekends and holidays are required.

The position includes maintaining patient account, financial, and insurance information; scheduling appointments; consulting with patients about benefits, coverage, and financial options; and resolving patient concerns. Clinical duties include high-volume phlebotomy, maintaining blood-drawing station supplies, ensuring specimens reach the proper laboratories, assisting physicians or ultrasound technicians with procedures and HSGs, taking vital signs, and providing general clinical assistance and fertility patient care. The coordinator also provides procedure and pre- and post-operative education, communicates physician orders and instructions, and offers emotional and psychological support to patients and families. Additional work includes prior authorizations and other administrative tasks. The role is expected to work independently toward program goals and promote excellent customer service.

US Fertility describes itself as a partnership of physician-led fertility practices, including Shady Grove Fertility, focused on compassionate care, patient experience, and research and development. It offers career development and a comprehensive benefits package to eligible full-time employees.

Requirements

• At least 2 years of applicable work experience.
• Strong phlebotomy skills.
• Completion of a formal Medical Assistant program.
• High school diploma.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Detail-oriented and computer savvy.
• High level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• Assess patient needs and schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
• Address patient issues and pursue effective short- and long-term resolution; provide feedback to the practice about service failures and patient concerns.
• Consult with patients about benefits, coverage, and financial options.
• Greet patients and visitors and provide high-level customer service.
• Perform high-volume phlebotomy and maintain supplies for blood-drawing stations.
• Ensure laboratory specimens are sent to the proper laboratories.
• Assist physicians or ultrasound technicians with procedures and assist with HSGs as needed.
• Take vital signs and provide general clinical assistance and care for fertility patients.
• Provide patient and couple counseling, procedure teaching, physician orders and instructions, and pre- and post-operative education.
• Provide emotional and psychological support to patients and their families.
• Work independently to help achieve program goals and promote excellent customer service.
• Complete administrative tasks, including prior authorizations.
• Work occasional weekends and holidays, including a weekend rotation every eight weeks.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays.
• Paid parental leave.
• Life and disability benefits.
• Fertility Discount Program.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED