Medical Assistant/ Patient Care Coordinator
About The Position
The Medical Assistant (MA) supports clinical and administrative functions, including assisting with medical procedures, maintaining exam rooms, managing patient intake, and helping clinic operations run efficiently while delivering excellent patient service. The Patient Care Coordinator (PCC) is the first point of contact for patients and guests arriving at InnovaCare Health facilities and assists patients by assessing, facilitating, planning, and advocating for their health needs on an individual and ongoing basis. The position combines clinical support with patient-facing coordination. MA duties include preparing patients for examinations, carrying out specified tests and procedures, following up on test orders, maintaining records and supplies, and supporting patient education. PCC duties include welcoming patients, managing the waiting room, maintaining registration information, answering calls, scheduling appointments, and collecting patient payments.
Requirements
- High school diploma or GED.
- BLS or CPR certification.
- Completion of an accredited MA program, or at least one year of direct clinical patient care experience in a healthcare setting.
- Team spirit, a calm demeanor, and a passion for people.
Nice To Haves
- Completion of an accredited MA program is preferred.
- CMA/RMA certification, or certification in progress.
- Bilingual in English and Spanish.
Responsibilities
- Greet patients and prepare them for physical examinations by obtaining vital signs and medical history and performing required ancillary tests.
- Follow up on test orders and report results to the provider and patient.
- Provide and maintain patient education materials.
- Maintain medical equipment and order clinical supplies.
- Operate diagnostic equipment without interpreting tests.
- Remove staples from superficial wounds, change wound dressings, and obtain cultures.
- Administer non-intravenous medication, perform simple specimen collection using noninvasive techniques, collect blood specimens by venipuncture or capillary collection, and perform EKGs.
- Ensure accurate documentation of patient visits, tests, and treatments in the electronic medical records (EMR) system.
- Welcome patients and visitors and manage the waiting room to keep waits within 15 minutes of arrival; notify them of delays when this cannot be met.
- Obtain, record, and update patients' personal and financial information for accurate registration.
- Answer phones and schedule appointments; may assist the case manager with scheduling hospital follow-up.
- Collect patients' financial payment responsibilities, such as copayments, coinsurance, and deductibles, and issue receipts.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
