Medical Assistant-Non-Certified/Patient Specialist - Pediatrics

Sunrise Community Health Center•Loveland, CO

22d•$19 - $25•Onsite

About The Position

Sunrise Community Health is seeking a dedicated Medical Assistant/Patient Specialist for their Pediatrics department. This role involves both administrative and clinical duties to support medical providers and ensure efficient patient care. The position requires a compassionate approach, focusing on quality and customer service. Responsibilities include patient triage, assisting with procedures, maintaining electronic health records (EHR), preparing examination rooms, taking vital signs, administering medications, collecting specimens, authorizing drug refills, explaining treatment procedures, sterilizing instruments, performing routine lab tests, scheduling appointments, managing patient calls, and collaborating with the care team. Front desk duties such as greeting, registering, verifying insurance, and explaining financial requirements are also part of this role. The goal is to enhance patient health through a collaborative team approach and efficient patient visits.

Requirements

Medical Assistant certification exam to be taken no later than 6 months of hire date. Sunrise will cover the first certification exam expense.
If unsuccessful, second exam to be taken 30 days after first exam, testing expense will be covered by staff member.
If unsuccessful, third exam to be taken 30 days after second exam, testing expense will be covered by staff member.
If unsuccessful after the third attempt, staff will no longer be eligible to perform Medical Assistant duties. The staff member will be given the option, if available, to apply for a different position within the Sunrise Organization.
High School Diploma or general education degree (GED).
Associate (AA) degree in medical Staff Services Management
Certified Medical Assistant, Certified Nurses Aid and QMAP or EMT Certification required or have MA experience and/or MA Diploma.
3-4 years related experience and/or training; or equivalent combination of education and experience.
Bilingual English/Spanish Required.
Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position.
Influenza (Flu) Vaccine is required for ALL staff.
COVID vaccine is highly encouraged.

Responsibilities

Provide proper triage for patients.
Assist medical providers with procedures.
Monitor, maintain, and provide appropriate follow-up flags and phone notes in EHR desktop.
Record patient medical history, vital statistics, or information such as test results in medical records. Chart pertinent data in EHR.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Stock exam rooms to maintain par levels.
Interview patients to obtain medical information and measure vital signs, weight, and height.
Show patients to examination rooms and prepare them for the physician.
Prepare and administer medications as directed by a physician.
Collect blood, tissue or other laboratory specimens, log specimens, and prepare them for testing.
Authorize drug refills in adherence to scope of practice and refill protocol and provide prescription information to pharmacy.
Explain treatment procedures, medications, diets, or physician’s instructions to patients.
Clean and sterilize instruments and packs, dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Assist with scheduling appointments, follow-up care, referrals, and medication refills.
Return calls to patients in a timely manner and place outgoing calls as indicated by Providers.
Team Based Care – Clinical Care Collaboration – Work in collaboration and continuous partnership with providers, clinical staff, and community resources in a team approach to promote access to appropriate care in the goal of enhancing patient health.
Pre-Visit Team Based Planning – Review daily schedule and chart by care team, ensure documented instructions are written on the schedule, typed into the EHR appointment note, or in the EHR as a flag or clinical list update.
Ensure patient visit is more efficient by identifying: 1. Records from transitions of care are available during the patient visit. 2. Results from labs or diagnostic are in the EHR. 3. Labs or other services that are not specified in the standing orders protocols.
Participate in collaborative measures. Follow and initiate policy for standing orders. Schedule appointments and enter appointment date and time into computer.
Greet patient and confirm prescheduled procedures.
Collect basic patient information, such as name and address or verify information is already in the computer for the patient.
Collect or verify billing information for the patient. Review the patient’s insurance card to ensure it is valid, make copies of the insurance card and the patient’s identification card.
Collect patient co-pay, amount due and provide patient with a receipt. Reconcile daily cash reports and counsel patient on account balances.
Print admissions form, release form and insurance form. Instruct patient to read and sign each form and answer patient questions. Inspect forms to ensure each has a signature and make copies of each form for the patient.
Answer, screen phone calls, provide information, and direct calls to appropriate parties or take message.
Schedule appointments and enter appointment date and time into computer.
Conduct reminder calls to patients.
Support team to meet patient needs.
Assist team to maintain proper clinic flow.
Monitor patient wait time.
Other duties as assigned.

Benefits

Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)
Medical Insurance
Dental & Vision Insurance
Basic Life & AD&D Insurance
Voluntary Life Insurance
Long-Term Disability (LTD)
FSA Medical Flexible Spending Account
FSA Dependent Care Spending Account
Employee Assistance Program
Competitive 401K Plan
Loan Forgiveness Programs
Referral Bonus
Tuition and Training Reimbursement
Agency Wide Training
Master Class Subscription
Employee Recognition Programs