Medical Assistant Medical Office Rep
About The Position
As a Medical Assistant, you will help keep daily operations running smoothly and efficiently for patients and the clinical team. You will proactively prepare patient charts and ensure that information is obtained and up to date for patients seen at the facility. The number of patients handled daily may vary depending on how many physicians are onsite. Success in the role requires enthusiasm for helping others, efficiency, and empathy for patients. You are expected to consistently demonstrate customer service standards through attentive, respectful, and empathetic interactions. This includes making eye contact and smiling, actively listening with a positive attitude, and using the specified scripted greeting and closing in person and over the phone.
Requirements
- High school graduate or high school GED.
- Satisfactory completion of a formal Medical Assistant program or equivalent military training.
- BLS-American Heart Association.
Nice To Haves
- Six months of experience in an outpatient setting as a Medical Assistant and six months in an outpatient setting as a Medical Office Receptionist, or an equivalent amount of experience in a high-volume customer service role in another industry or environment.
- Six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health.
- Certified Medical Assistant AAMA (CMA).
Responsibilities
- Proactively prepare patient charts and ensure patient information is obtained and up to date.
- Consistently demonstrate customer service expectations.
- Make eye contact and smile.
- Demonstrate active listening and a positive, can-do attitude.
- Be respectful, concerned, and empathetic.
- Use the scripted greeting: “Thank you for choosing ____________________________________ this is (your name) how can I help you”.
- Use the scripted closing at every interaction, in person and over the phone: “Is there anything else I can do for you”.
- Support multiple patients daily, depending on the number of physicians onsite.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
