Medical Assistant/Medical Home Coordinator

TriHealth • Blue Ash, OH

3h • Onsite

About The Position

The Medical Assistant/Medical Home Coordinator provides direct patient care in a primary care office and coordinates care delivery with providers. The role identifies gaps in care, contacts patients to schedule required care, follows up on referrals, plans pre-visits for the practice’s patient panel, coordinates messages through electronic portals, and assists with transitions of care. The Medical Assistant serves as a clinical liaison to the physician care plan and communicates actively with patients.

The position participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. It requires strong clinical care, customer service, communication, and teamwork skills, and supports the mission, values, and management of TriHealth Physician Practices. Other job-related duties may be assigned to meet departmental needs.

The role is based at 10506B Montgomery Rd, Suite 504, Cincinnati, Ohio 45242, and is full-time, day shift. TriHealth offers competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Requirements

• Graduate of an approved technical, professional, or vocational healthcare program; equivalent experience is accepted in lieu of a degree.
• Must be a certified or registered medical assistant and maintain certification or registration status: Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) through AAMA.
• Must maintain Cardiopulmonary Resuscitation (CPR) certification.
• Strong skills in clinical care, customer service, communication, and teamwork.
• Knowledge of medical office flow, especially clerical and front-office tasks.
• Ability to make quick decisions based on well-considered consequences and results.

Nice To Haves

• Healthcare clinical experience, preferably in a physician practice or related field.
• Knowledge of EMR, practice management software, and medical coding/billing is strongly encouraged.

Responsibilities

• Perform the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point-of-care testing, and proper use of medical equipment while following protocols and policies.
• Document rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks accurately and completely.
• Address phone and MyChart messages promptly and escalate issues as needed.
• Demonstrate clinical competency after orientation and annually.
• Support population health, wellness, prevention, and chronic disease management, including strategies to close care gaps through pre-visit planning, daily huddles, and communication with physicians.
• Understand adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identify and communicate care gaps, utilization, and chronic disease needs.
• Participate in ongoing education, including Lunch and Learns and other training opportunities.
• Collaborate with wrap-around services such as behavioral health, complex care nursing, social work, and CHWs; provide community resources and coach patients on wellness and chronic disease management.
• Coordinate care by contacting patients to schedule required care, following up on referrals, coordinating electronic portal messages, and assisting with transitions of care.
• Participate in process improvements and support patient satisfaction and engagement.
• Demonstrate TriHealth SERVE Standards and ALWAYS Behaviors in interactions with patients, guests, team members, and the community.

Benefits

• Competitive shift differentials
• Opportunities for professional growth
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed