Medical Assistant/Medical Home Coordinator

TriHealth • Cincinnati, OH

11d

About The Position

The Medical Assistant/Medical Home Coordinator provides direct patient care in a primary care office and coordinates care with providers. The role identifies gaps in care, contacts patients to schedule required services, follows up on referrals, conducts pre-visit planning for the practice’s patient panel, coordinates electronic portal messages, and assists with transitions of care. The Medical Assistant serves as a clinical liaison to physician care plans and communicates proactively with patients.

The position participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. It also supports TriHealth Physician Practices’ mission, values, and management. Other job-related duties may be assigned to meet department needs.

This is a part-time, day-shift position at 100 Arrow Springs Blvd. TriHealth describes its practice environment as supportive and team-oriented, and offers competitive shift differentials, professional growth opportunities, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Requirements

• Graduate of an approved technical, professional, or vocational program in healthcare; equivalent experience may be accepted in lieu of a degree.
• Must be a certified or registered medical assistant and maintain certification or registration status.
• Acceptable medical assistant credentials include Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) by AAMA.
• Cardiopulmonary Resuscitation (CPR) credential.
• Strong skills in clinical care, customer service, communication, and teamwork.
• Ability to make quick decisions based on well-considered consequences and results.
• Knowledge of medical office flow, especially clerical and front-office tasks.

Nice To Haves

• Healthcare clinical experience, preferably in a physician practice or related field.
• Knowledge of EMR, practice management software, and medical coding/billing is strongly encouraged.

Responsibilities

• Room adult and/or pediatric patients and perform clinical procedures, immunizations, venipuncture, and point-of-care testing while using medical equipment properly and following protocols and policies.
• Document rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks accurately and completely.
• Respond promptly to phone and MyChart messages and escalate issues as needed.
• Demonstrate clinical competency after orientation and annually.
• Maintain knowledge of population health and support wellness, prevention, and chronic disease management.
• Participate in care-gap closure strategies through pre-visit planning, daily huddles, and communication with physicians.
• Understand preventive medicine schedules for adult and/or pediatric patients, including wellness visits, vitals, labs, immunizations, screening tools, and patient education.
• Identify and communicate care gaps, utilization, and chronic disease needs.
• Participate in continuing education, including Lunch and Learns and other training opportunities.
• Collaborate with wrap-around services, including behavioral health, complex care nursing, social work, and community health workers.
• Provide community resources and coach patients on wellness and chronic disease management.
• Participate in process improvements and support clinical goals, patient satisfaction, and engagement.
• Carry out other job-related duties as assigned to meet department needs.

Benefits

• Competitive shift differentials
• Opportunities for professional growth
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed