Medical Assistant/Medical Home Coordinator

TriHealth • Lebanon, OH

11d

About The Position

This position provides direct patient care in a primary care office and coordinates care delivery with providers. The Medical Assistant/Medical Home Coordinator identifies gaps in care, contacts patients to schedule required care, follows up on referrals, performs pre-visit planning for the practice’s patient panel, coordinates electronic portal messages, and assists with transitions of care. The role serves as a clinical liaison to physician care plans and actively communicates with patients. It also participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. Other job-related duties may be assigned to meet department needs. The position supports the mission, values, and management of TriHealth Physician Practices.

The role requires strong clinical care, customer service, communication, and teamwork skills. The job is part time on the day shift at 100 Arrow Springs Blvd.

Requirements

• Graduate of an approved technical, professional, or vocational healthcare program; equivalent experience may be accepted in lieu of a degree.
• Must be a certified or registered medical assistant and maintain certification or registration status: Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) by AAMA.
• Must maintain Cardiopulmonary Resuscitation (CPR) certification.
• Knowledge of medical office flow, especially clerical and front-office tasks.
• Ability to make quick decisions based on well-considered consequences and results.
• Strong skills in clinical care, customer service, communication, and teamwork.

Nice To Haves

• Healthcare clinical experience, preferably in a physician practice or related field.
• Knowledge of EMR, practice management software, and medical coding and billing is strongly encouraged.

Responsibilities

• Provide direct patient care in a primary care office and coordinate with care delivery providers.
• Identify gaps in care, contact patients to schedule required care, and provide referral follow-up.
• Complete pre-visit planning for the practice's patient panel, coordinate electronic portal messages, and assist with transitions of care.
• Act as a clinical liaison to physician care plans and communicate proactively with patients.
• Participate in process improvement and support clinical goals, patient satisfaction, and patient engagement.
• Room adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point-of-care testing, and proper use of medical equipment in accordance with protocols and policies.
• Document rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks accurately and completely.
• Respond promptly to phone and MyChart messages and escalate issues when needed.
• Demonstrate clinical competency after orientation and annually.
• Support population health, wellness, prevention, and chronic disease management, including strategies to close care gaps through pre-visit planning, daily huddles, and physician communication.
• Understand preventive medicine schedules and support wellness visits, vitals, labs, immunizations, screening tools, and patient education; identify and communicate care gaps, utilization, and chronic disease needs.
• Participate in continuing education, including Lunch and Learns and other training opportunities.
• Collaborate with wrap-around services, including behavioral health, complex care nursing, social work, and community health workers; provide community resources and coach patients on wellness and chronic disease management.
• Follow TriHealth SERVE Standards and ALWAYS Behaviors in interactions with patients, guests, team members, and the community.

Benefits

• Competitive shift differentials
• Opportunities for professional growth
• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed