Medical Assistant Lead

VARIETY CARE INC•Oklahoma City, OK

2d•Onsite

About The Position

The Medical Assistant Lead serves as a clinical expert and resource, demonstrating advanced competency across service lines while mentoring and precepting other Medical Assistants. The role supports consistency, quality, and clinic readiness across operations. The Lead performs complex clinical workflows independently, rotates among service lines as business needs permit, and may float between clinics to maintain continuity of care. Service lines include Family Medicine, Pediatrics, Women’s Health, and Behavioral Health. The role supports onboarding and competency development for new Medical Assistants in collaboration with clinic leadership and trainers, reinforces clinical policies, standards, and EMR workflows, and identifies trends, risks, or workflow gaps for escalation. The Lead communicates with interdisciplinary teams to support clinic flow and patient experience and provides a stabilizing clinical presence during change, high-volume periods, or staffing gaps. The position supports Variety Care’s Patient Centered Medical Home accreditation and its commitment to care that is safe, effective, patient-centered, timely, efficient, and equitable. It also works with staff toward the Quintuple Aim of healthcare reform: improving the care experience and health outcomes while decreasing healthcare costs. The Lead is expected to demonstrate integrity, sound judgment, adaptability, ethical conduct, accountability, and leadership. Other duties may be assigned.

Requirements

High school diploma or GED.
Medical Assistant certification plus one year of experience, or three or more years of equivalent experience.
Experience with EPIC.
Experience across more than one service line and ability to lead assigned clinical workflows.
Expert in Medical Assistant Senior core competencies.
Complete and pass a CPR course within 90 days of employment.
Ability to travel 25% or more within the state between clinics.
Expert computer skills, including data entry and typing.
Expert knowledge of instrumentation used in laboratory point-of-care testing.
Ability to maintain confidentiality in accordance with HIPAA and Variety Care and NorthCare policy.
Ability to communicate effectively with the patient population.
Ability to work in a multifaceted, fast-paced work environment.
Ability to lift at least 25 pounds and assist patients onto and off an exam table when asked or directed.

Nice To Haves

Medical Assistant certificate preferred; demonstrated advanced clinical proficiency and mentorship/precepting competencies may be considered in lieu of certification.
Previous clinic or primary practice/behavioral health experience.
Bilingual in English and Spanish, including speaking, writing, and comprehension.

Responsibilities

Serve as a clinical expert and resource, demonstrating advanced proficiency across service lines.
Perform complex clinical workflows independently and support clinic readiness and consistency.
Precept and mentor Medical Assistants through real-time guidance, coaching, and skill reinforcement within scope.
Rotate between multiple service lines as business needs permit.
Support onboarding and competency development of new Medical Assistants in collaboration with clinic leadership and trainers.
Reinforce adherence to clinical policies, standards, and EMR workflows to promote quality and safety.
Identify trends, risks, or workflow gaps and escalate them appropriately to leadership.
Communicate with interdisciplinary teams to support clinic flow and patient experience.
Float between clinics as assigned to maintain continuity of care.
Provide a stabilizing clinical presence during periods of change, high volume, or staffing gaps.
Support Variety Care’s Patient Centered Medical Home accreditation and its commitment to safe, effective, patient-centered, timely, efficient, and equitable care.
Work with staff toward the Quintuple Aim of improving the experience of care and health outcomes and decreasing healthcare costs.
Demonstrate open and honest communication, ethical conduct, integrity, adaptability, sound judgment, leadership, responsibility, and accountability.
Perform other duties as assigned.
Lift at least 25 pounds and assist patients onto and off exam tables when asked or directed.