Lead Medical Assistant

Brown Medicine•Town of Richland, NY

7d•$21 - $35•Onsite

About The Position

The Lead Medical Assistant reports to the Business Manager and/or Administrative Coordinator and, under general supervision, coordinates the daily activities of Medical Assistants. The role helps develop staff schedules and work assignments, supports efficient practice operations, ensures staff adherence to safety and quality standards, and provides guidance to support personnel in collaboration with management and providers. The Lead Medical Assistant may routinely perform Medical Assistant duties and functions as a lead or resource person for Medical Assistants. The position includes daily oversight of Botox tracking, provider scheduling, insurance preauthorizations, patient access, and efficient patient flow. It also performs clinical and administrative Medical Assistant duties, including preparing patients for visits, updating patient records and the electronic medical record, taking vital signs, assisting with examinations and procedures, coordinating follow-up care, and maintaining examination rooms and supplies. The role supports Brown University Health's values of Compassion, Accountability, Respect, and Excellence and its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Requirements

High school graduate or equivalent.
Completion of an accredited certified Medical Assistant training program.
Minimum of five years of experience as a Medical Assistant in a physician office.
Knowledge and skills necessary to provide care to patients across the life span, considering aging processes, human development stages, and cultural diversity.
Excellent written and oral communication skills.
Effective prioritization and organizational skills.
Experience demonstrating organizational, leadership, and communication skills to develop staff and provider schedules, ensure effective patient flow, and serve as a resource to Medical Assistant staff.

Nice To Haves

Familiarity with medical office procedures and terminology.

Responsibilities

Provide daily oversight of Botox tracking, including ordering, insurance, and drawing up.
Oversee provider schedules to ensure they are fully booked and insurance preauthorizations are secured.
Answer phones, take messages, and retrieve messages.
Assist with patient check-in and check-out as needed.
Develop and communicate effective provider and staff schedules, and develop and maintain provider schedule templates.
Ensure patient schedules are appropriately supported by Medical Assistant staff and maintain patient access to care, appointment availability, and efficient daily operations.
Coordinate Medical Assistant activities with the Business Manager and/or Administrative Coordinator to support patient flow and timely follow-up of assigned tasks, including in-basket items.
Serve as a resource to staff on schedules and practice administrative processes.
Participate in interviewing and selecting Medical Assistants and orient new Medical Assistants.
Perform Medical Assistant duties daily and follow practice, clinic, or office workflow protocols.
Complete pre-visit planning by reviewing and updating patient records and identifying needed services according to practice protocols.
Communicate point-of-care reminders to providers through the electronic medical record.
Prepare patients for examination and treatment, escorting them from the waiting area to the exam room.
Take and record vital signs, weigh patients, record chief complaints and pain scores, reconcile medications, document histories and health concerns, and complete questionnaires in patient charts.
Review Health Maintenance and Chronic Illness services and perform or order services according to protocols and standing orders.
Record allergy information and medical, surgical, and family histories in patient charts.
Initiate pharmacy benefits verification and obtain prior authorizations as needed.
Assist physicians with physical examinations and perform procedures using aseptic techniques and standard procedures.
Complete appropriate post-visit follow-up work, schedule tests and follow-up appointments, and pre-register patients for their next visits.
Verify patient demographic and insurance information.
Clean examination rooms between patients and set them up for the next appointment.
Explain programs, procedures, and preparation requirements for tests and exams; educate patients about care coordination and prudent use of emergency rooms; and document identified barriers.
Monitor inventory as needed, reorder supplies within authority, follow up on delayed materials, and ensure supplies are stored appropriately.
Check equipment functionality, identify malfunctions, make minor repairs or adjustments, and refer complex problems to appropriate vendors.
Coordinate maintenance and janitorial needs, request vendor services, maintain service records, evaluate service quality, and resolve vendor issues.
Ensure activities meet or exceed customer expectations and develop and maintain relationships with staff, patients and families, vendors, and others within Brown University Health.
Participate actively in committees and work teams and potentially lead practice teams related to quality improvement.
Maintain Medical Staff policies and procedures on the department drive.
Maintain and enhance professional expertise through seminars, meetings, and leadership courses.
Perform other duties as assigned.