Medical Assistant-Lead

Rancho Health MSO, Inc • Temecula, CA

3d • $25 - $27

About The Position

The Medical Assistant-Lead supports patients by providing information, services, and support, and may perform clinical and administrative tasks, including assisting physicians with patient care and handling clerical, environmental, and organizational duties. The role helps protect medical records, maintain medical supplies, and perform preventive maintenance on equipment. The Lead is expected to be highly organized, work effectively as part of a team, manage competing priorities in a fast-paced medical office, and work at different locations as needed.

In addition to the duties of the current Medical Assistant role, the Lead precepts new employees, reviews their progress with the Office Manager, handles patient complaints and office safety incidents when the Office Manager is unavailable, and serves as a point person for role-related questions. The Lead helps maintain an organized office, supports training and workflow improvements, and audits quality-control logs and vaccine inventory (for Medical Assistants). The Lead must demonstrate Ranch Health’s mission and values, lead by example, maintain confidentiality, and have strong leadership, planning, time-management, and multitasking abilities.

Requirements

• Meet all education requirements listed in the current job description for the role; those requirements are not provided here.
• Meet all experience requirements listed in the current job description for the role; those requirements are not provided here.
• Have at least two years of experience within the company, with excellent citizenship.
• Have an excellent attendance history.
• Be in good standing, with no verbal, written, or final corrective actions in the past 12 months.
• Possess excellent leadership and motivational skills.
• Plan, manage time, and multitask effectively.
• Understand principles and practices of organization, planning, records management, and general administration.
• Demonstrate dependability, adaptability, and confidentiality.
• Communicate effectively and congenially with patients and staff in person, by email, and over the phone.
• Exercise tact, initiative, and good judgment when interacting with patients and staff.
• Accept supervision and feedback.

Nice To Haves

• Bilingual Spanish is preferred.

Responsibilities

• Perform all duties listed in the current job description for the role, in addition to Lead responsibilities.
• Precept new employees using the provided orientation checklist.
• Meet weekly with the Office Manager during the precepting period to review the checklist and the new employee’s progress.
• Manage patient complaints when the Office Manager is not on site.
• Ensure the office is clean and organized.
• Participate in organizing and leading necessary or advised training sessions.
• Participate in planning, creating, and implementing new workflows related to the role.
• Review current training materials and recommend role-related improvements and changes.
• Serve as the point person for role-related questions when the Office Manager is unavailable.
• Audit quality-control logs and vaccine inventory (Medical Assistant only).
• Manage office safety incidents involving patients, employees, and providers when the Office Manager is unavailable.
• Demonstrate Ranch Health’s mission and values and lead by example.
• Maintain confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed