Medical Assistant Lead - Pain Management

Sutter Health•Santa Barbara, CA

About The Position

The Medical Assistant Lead assists with maintaining efficient patient flow and quality care during clinic hours and provides backup support for the team across medical assistant functions. The role supports clinic leaders in training new staff and uses education, technical competence, and patient interaction skills to gain the confidence and cooperation of patients, their families or support groups, and other healthcare providers. The position maintains infection control and safety requirements, as well as office policies, procedures, and standards. All duties are performed under the direction of a clinician and within the scope of practice.

Requirements

High school diploma or GED.
Graduate of a Medical Assistant program; diploma must be presented within 90 days.
Completion of a 160-hour Medical Assistant externship.
BLS-Basic Life Support Healthcare Provider certification.
Four years of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Understanding of human anatomy, physiology, pathology, and medical terminology.
Medical Assistant skills, including taking vital signs, preparing patients for examinations, and administering injections.
Ability to guide and train less experienced staff.
Ability to interpret written, oral, diagrammatic, or schedule-based data and instructions.
Critical thinking, decisive judgment, and ability to work with minimal supervision.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including prioritizing assignments and meeting deadlines within standardized procedures and scientific methods.
General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records.
Ability to work independently and as part of a team, manage multiple tasks amid interruptions, resolve standard problems using established options, and build collaborative relationships with peers and healthcare providers.

Responsibilities

Assist with maintaining efficient patient flow and quality care during clinic hours.
Provide backup support for the team, including all medical assistant functions.
Support clinic leaders in training new staff.
Use patient interaction skills to gain the confidence and cooperation of patients, families or support groups, and healthcare providers.
Maintain infection control and safety requirements and comply with office policies, procedures, and standards.
Perform duties under the direction of a clinician and within the scope of practice.