Medical Assistant IV - Medicine Multispecialty Center - Float

Washington University in St Louis • Saint Louis, MO

3d

About The Position

The Medical Assistant IV has mastered the requirements of Medical Assistant II and III and has functional knowledge of patient service representative (PSR) check-in and check-out processes. The position assists with onboarding new medical assistant and PSR staff and may float among clinics as needed to support department operations. It provides direct patient care and supports clinical workflows, communications, documentation, equipment, supplies, and clinic operations.

Requirements

• High school diploma or equivalent high school certification.
• Registered or certified Medical Assistant with five years of related work experience; related fields may include military medic, emergency medical technician, nurse’s aide, physical therapy or nurse technician, and certified athletic trainer.
• Medical Assistant credentials must be based on an in-person proctored exam from NHA, AAMA, or AMT; credentials from other certifying bodies may be accepted with Human Resources approval.
• Substitution: graduate of an accredited nursing program, such as RN or LPN, or a comparable allied health training program, with at least one year of relevant experience.
• Provide proof of Medical Assistant certification or registration and successful completion of the certification exam within six months of hire, or sooner if specified by the hiring manager; online-proctored exams do not satisfy this requirement.
• Basic Life Support certification; online certifications without a skills assessment component do not satisfy this requirement.
• Ability to sit at a desk or table, stand or walk, and bend, crouch, or stoop; occasional lifting of 25 pounds or less.

Nice To Haves

• Skills in anatomy, communication, electronic medical records (EMR), interactive communication, interpersonal relationships, medical terminology, physiology, and telephone communications.

Responsibilities

• Float between divisions and clinical sites and assist patients throughout the department.
• Obtain vital signs, complete EKGs and phlebotomy, support in-office procedures, and verify medications.
• Prepare for office hours by obtaining charts, scheduling tests, and preparing examination rooms.
• Assist with examinations, procedures, and laboratory tests.
• Assist with renewal and authorization of non-narcotic medications under standing orders and department guidelines.
• Administer medications, including vaccines and intramuscular or subcutaneous injections, under physician or nurse practitioner orders.
• Monitor and track pharmaceutical samples.
• Represent the department professionally and provide excellent customer service and clinical knowledge.
• Direct patient flow, assist with special procedures and treatments, and complete requisitions.
• Route phone messages, patient questions, and telephone communications to appropriate divisional personnel.
• Support care coordination by communicating test results, scheduling appointments, assisting with physician return calls, scheduling surgeries, diagnostic procedures and admissions, and monitoring patient contacts and follow-up appointments.
• Complete required paperwork and documentation in a timely manner.
• Answer patient and family questions regarding treatments, diagnoses, and procedures.
• Complete requisitions and orders in the electronic medical record according to WashU guidelines when order entry is part of the role.
• Assist with clinic supply ordering and monitor inventory to ensure supplies, equipment, and garments are adequate and compliant with regulations.
• Clean and stock examination rooms and sterilize instruments.
• Submit property management tickets when appropriate to support clinic operations.
• Maintain HIPAA compliance and required skills and competencies; participate in in-services, staff programs, continuing education, and cross-training according to standards and WashU policies.
• Comply with OSHA, state, and federal regulations and standards.
• Participate in quality improvement activities to support appropriate clinical outcomes.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays or coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) retirement savings plan, with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, an employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child and family care resources, including childcare and adult care support.
• Tuition coverage for employees and their families, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED