Medical Assistant II, Barre Health Center, 40 Hour Days

UMass Memorial Health•Barre, MA

14h•Onsite

About The Position

Under the direction of an appropriate licensed clinician, the Medical Assistant II provides clinical care and clerical support for office and clinic functions. The role includes workplace education and training to assist providers and the healthcare team in caring for patients. This position is based at Barre Health Center and is scheduled for 40 hours per week, Monday through Friday, with mixed eight-hour day shifts. The Medical Assistant II supports patient visits by collecting and documenting health information, performing clinical tasks within the scope of practice, preparing examination rooms and equipment, communicating observations to licensed clinicians, and helping coordinate patient care. The role also includes scheduling, records management, supply inventory, insurance-related tasks, prescription processing, and collecting patient co-payments. The position works indoors in a patient-care office or clinic. It requires frequent standing and walking, hand dexterity, hearing and vision sufficient to take direction and observe patients, and the ability to lift up to 50 pounds. The employee may push heavy equipment and bend frequently.

Requirements

High school diploma or equivalent.
Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association; if not held upon hire, certification must be obtained within three months of hire.
Medical Assistant credential approved by the Massachusetts Department of Health (for example, ARMA or NHA).
Ability to perform the listed responsibilities within the applicable scope of practice and clinic or office procedures.
Ability to lift up to 50 pounds and perform work involving frequent standing and walking, possible pushing of heavy equipment, and frequent bending.
Hand dexterity, hearing, and vision sufficient to take direction from patients or providers, adjust equipment, and observe and describe patient observations.

Responsibilities

Escort patients to examination rooms and measure and record vital signs, including blood pressure, temperature, height, and weight.
Collect and document patient health status and history, and document and monitor patient progress according to standard procedures.
Perform EKGs, phlebotomy, and point-of-care tests according to clinic or office standards.
Prepare, document, and administer non-intravenous injections as directed or required, within scope of practice.
Assist with routine physical examinations and clinical procedures.
Review laboratory results and promptly bring abnormal results to the attention of physicians and others as appropriate.
Communicate observations and reported changes in a patient's condition to the appropriate licensed clinician in a clear and timely manner.
Prepare examination rooms based on patient-care requirements; assist with setup, maintenance, disassembly, and cleaning of patient equipment.
Clean, sterilize, and repackage instruments and scopes according to office or clinic protocol; operate sterilization and cleaning systems as necessary.
Assist with moving, lifting, positioning, and transporting patients, following policy and using proper safety techniques and body mechanics.
Follow procedures for patient arrival and appointment scheduling; assist with patient admissions, transfers, and discharges.
Maintain office and clinical supplies, ensure inventory is accurate, rotate stock, and initiate requisitions for replenishment or special items.
Maintain logs, organize patient-care charts, and maintain medical records; enter or retrieve information in the electronic medical record as needed.
Process prescriptions and refills according to procedure.
Perform clerical duties such as typing, filing, appointment scheduling, preparing letters and forms, handling phone calls, and documenting in patient records.
Work with insurers to verify coverage and eligibility and obtain prior authorizations, pre-certifications, and clinician referrals as needed before patient visits.
Collect patient co-payments and maintain related records.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend meetings or educational events as directed.
Participate in quality improvement activities and contribute to a respectful, professional, and inclusive environment.
Maintain regular, reliable, and predictable attendance and perform other similar duties as directed.