Medical Assistant, Specialty Care Center at Marlborough,40 Hour, Days

UMass Memorial Health•Marlborough, MA

7d•Onsite

About The Position

Under the direction of an appropriate licensed clinician, the Medical Assistant I (MA I) provides clinical care and clerical support for office and clinic functions. The role includes workplace education and training to assist providers and the healthcare team in caring for patients. The position is based in a patient-care office or clinic environment and is scheduled for 40 hours per week, Monday through Friday, on the day shift, from 8:00 a.m. to 5:00 p.m. The Medical Assistant supports patient visits by collecting and documenting health information, performing clinical tasks within established procedures and scope of practice, preparing and maintaining examination rooms and equipment, and communicating patient observations to licensed clinicians. The role also includes appointment and records support, supply management, insurance coordination, prescription processing, and collection of patient co-payments. The position requires a high school diploma or equivalent and current BLS or Heart Saver certification from the American Heart Association or American Red Cross, which may be obtained within three months of hire. A Medical Assistant credential approved by the Massachusetts Department of Health must be obtained within one year of hire or transfer. Work involves standing and walking most of the time, frequent bending, and potentially lifting up to 50 pounds and pushing heavy equipment.

Requirements

High school diploma or equivalent.
Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association or American Red Cross; if not held at hire, it must be obtained within three months of hire.
Medical Assistant credential approved by the Massachusetts Department of Health (such as ARMA or NHA); it must be obtained within one year of hire or transfer.
Ability to perform the listed clinical, clerical, and patient-support responsibilities according to applicable procedures and scope of practice.
Ability to work indoors in a patient-care office or clinic environment; use hand dexterity, hearing, and vision to take direction, adjust equipment, and observe and describe patient observations.
Ability to lift up to 50 pounds; stand and walk most of the time; bend frequently; and potentially push heavy equipment.
Maintain regular, reliable, and predictable attendance.

Responsibilities

Escort patients to examination rooms; take and record vital signs; collect and document patient health status and history; and monitor and document progress according to standard procedures.
Perform EKGs, phlebotomy, and point-of-care tests according to clinic or office standards.
Prepare, document, and administer non-intravenous injections when directed or required, within scope of practice.
Assist with routine physical examinations and clinical procedures.
Review laboratory results and promptly bring abnormal results to the attention of physicians and others as appropriate.
Communicate observations and reported patient changes to the appropriate licensed clinician in a clear and timely manner; prepare rooms according to patient-care requirements.
Set up, maintain, disassemble, and clean patient equipment; clean, sterilize, and repackage instruments and scopes according to protocol; operate sterilization and cleaning systems as needed.
Assist with moving, lifting, positioning, and transporting patients, following policy and using proper safety techniques and body mechanics.
Follow procedures for patient arrivals and appointment scheduling; assist with patient admissions, transfers, and discharges.
Maintain clinical and office supplies, monitor inventory, rotate stock, and initiate requisitions for replenishment or special items.
Maintain logs and organize patient-care charts and medical records; enter or retrieve information in the electronic medical record as needed.
Process prescriptions and refills according to procedure.
Perform clerical duties such as typing, filing, scheduling appointments, generating letters, preparing forms, handling phone calls, and documenting in patient records as required.
Collaborate with insurers to verify coverage and eligibility and obtain prior authorizations, pre-certifications, and clinician referrals as needed before patient visits.
Collect patient co-payments and maintain records.
Comply with departmental policies, procedures, objectives, and health and safety requirements; participate in meetings and quality improvement activities; maintain regular, reliable, and predictable attendance; and perform other similar duties as directed.
Contribute to a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.