Medical Assistant II

Mass General Brigham•Boston, MA

22h•$23 - $25•Onsite

About The Position

The Medical Assistant II supports healthcare teams by providing clinical and non-clinical patient services under the direction of healthcare providers. The role involves direct interaction with patients and collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care, promote patient comfort, and address concerns. Responsibilities include obtaining and documenting patient information and vital signs, supporting patient education, managing office tasks and patient flow, and assisting with specimen collection and other clinical procedures. The position also supports the learning of junior Medical Assistants through day-to-day guidance and participation in onboarding training.

Requirements

High school diploma or equivalent required; experience cannot be substituted for a degree.
1–2 years of direct Medical Assistant experience or medical field work required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Comply with local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record (EHR) systems and medical office software.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to manage one's own time and the time of others.

Nice To Haves

Associate's degree in Medical Assisting preferred.
Basic Life Support (BLS) certification preferred.
National Certified Medical Assistant certification preferred.

Responsibilities

Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training.
Escort patients to examination rooms, prepare equipment for healthcare providers, interview patients, measure vital signs, weight, and height, and record information in medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials.
Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients using a positive customer service approach.
Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy when competence is demonstrated.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
Contribute to appropriate departmental quality initiatives, including use of two patient identifiers and hand hygiene.