Medical Assistant II- CSS

Mass General Brigham • Boston, MA

6d • Onsite

About The Position

The Medical Assistant (MA) is an integral member of the patient care team at the Center for Specialized Services, which includes Concierge Medicine and Executive Health. Reporting to the Nurse Manager, the MA works alongside providers and other team members to provide high-touch patient care and service. The role requires maintaining a broad view of daily operations and patient flow, supporting patients and clinicians, and completing daily tasks efficiently to help ensure comprehensive and effective visits.

The MA welcomes and assists patients, gathers health information, prepares patients and clinical spaces, documents information, supports specimen collection, and helps coordinate office and patient-care activities. The MA collaborates with colleagues to evaluate workflows and improve patient experience, safety, and quality. MAs may be asked to support other teams as needed and can expect reciprocal support from colleagues. This is an onsite role with hands-on patient interaction.

Requirements

• High school diploma or equivalent required.
• One to two years of direct Medical Assistant experience or medical field work required.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, and collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to manage one's own time and the time of others.

Nice To Haves

• Associate's degree in Medical Assisting.
• Basic Life Support (BLS) certification.
• National Certified Medical Assistant certification.

Responsibilities

• Welcome, interview, and assist patients while collecting vital signs and health information.
• Prepare patients, exam rooms, equipment, and supplies for visits.
• Accurately document patient information, medical histories, and test results.
• Support laboratory specimen collection and preparation.
• Assist with office duties, patient communication, and coordination with other departments.
• Maintain a clean, safe, and organized clinical environment.
• Collaborate with the care team to provide excellent patient service.
• Evaluate workflows and collaborate with team members to improve patient experience, safety, and quality of care.
• Support other teams as needed.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED