Medical Assistant II

Mass General Brigham•Boston, MA

6d•Onsite

About The Position

The Medical Assistant II supports healthcare teams by providing clinical and non-clinical patient services under the direction of healthcare providers. The role involves direct patient interaction, assisting with patient comfort and concerns, supporting efficient patient flow, and collaborating with physicians, nurse practitioners, and nursing staff. The position also assists junior Medical Assistants with day-to-day questions and onboarding.

Requirements

High school diploma or equivalent required; experience cannot be substituted for a degree.
One to two years of direct Medical Assistant experience or work in a medical field required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex, busy environments.
Accuracy and attention to detail.
Ability to comply with local, state, and federal privacy and confidentiality requirements.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
Ability to manage one's own time and the time of others.

Nice To Haves

Associate's degree in Medical Assisting.
Basic Life Support (BLS) certification.
National Certified Medical Assistant credential.

Responsibilities

Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training.
Escort patients to examination rooms, prepare equipment, interview patients, measure vital signs, weight, and height, and document information in the medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, and order and organize educational materials.
Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients.
Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy when competence is demonstrated.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
Contribute to departmental quality initiatives, including use of two patient identifiers and hand hygiene.