Medical Assistant II

Southeast Medical Group•Bonaire, GA

About The Position

The Medical Assistant II works with primary care physicians and other healthcare professionals to provide patient care and support clinical and administrative operations. Duties include preparing patients for examinations, collecting vital signs and health histories, performing tests and routine specimen collection, administering immunizations and medications, and assisting physicians with treatments and procedures. The role also handles scheduling and patient records, phone calls and messages, referrals, prior authorizations, laboratory arrangements, inventory, and exam-room and equipment preparation. Medical Assistant II team members also support new-hire training and evaluation, assist other medical assistants and providers, maintain required safety and medication logs, and review charts and results for completeness and follow-up. The position requires a current medical assistant certification or qualifying experience in lieu of certification, current AHA Basic Life Support certification, and completion of applicable competency assessments and career-ladder training within 90 days when applicable. The successful candidate communicates courteously and effectively, maintains confidentiality and professionalism, is organized and attentive to detail, and can work independently or as part of a team. Physical requirements include lifting and pushing or pulling up to 50 pounds, extended sitting and standing, fine motor use, and the ability to travel to multiple locations as business needs require. SEMG offers hourly base pay, a monthly bonus opportunity, and a self-paced career ladder with three levels and a lead opportunity; promotions are offered twice a year. Benefits listed include medical, dental and vision insurance, tuition assistance, career development, certification reimbursement, a 401(k) with company match, employer-paid short- and long-term disability and life insurance, paid time off and holidays, an employee referral program, and an employer-sponsored discount program.

Requirements

High school diploma or GED.
Current medical assistant certification from a credentialing examination body such as AAMA, AMT, NHA, NCCT, or RMA. Medical Assistant level I or II applicants with more than two years of demonstrated medical assistant experience may be considered in lieu of certification, with limited career-ladder opportunity.
Current Basic Life Support certification through the American Heart Association.
Complete applicable competency assessments and skill checklists within 90 days of hire or transfer into the medical assistant position.
For those hired into the Southeast Medical Group Career Ladder, complete training and assessment for the hired level within 90 days.
Communicate clearly and effectively with patients and external parties in a courteous, friendly manner.
Knowledge of medical terminology, medical practices, administrative processes, organizational policies, patient care, and examination procedures.
Maintain confidentiality at all times and demonstrate compassion and professionalism.
Be organized and attentive to detail, and work quickly and efficiently to support patient comfort and satisfaction.
Understand and communicate in written and spoken English.
Computer literacy and entry-level working knowledge of Microsoft Outlook and Word.
Ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks.
Professional verbal and written communication skills.
Ability to work independently or with a team.
Ability to report to work as scheduled and on time.
Professional appearance and positive attitude.
Ability to lift up to 50 pounds and push or pull objects using up to 50 pounds of force.
Ability to sit and stand for extended periods.
Ability to use fine motor skills to operate office equipment or machinery.
Ability to receive and comprehend instructions verbally or in writing and use logical reasoning to solve simple and complex problems.
Ability to travel to multiple locations as required to support business needs.

Nice To Haves

Experience in a medical office setting.
A commitment to excellence and willingness to learn and grow.

Responsibilities

Provide immunizations, take vital signs, room patients, and perform clinical and clerical duties.
Prepare patients for physician visits and examinations, record health histories, perform tests, and file appropriate documents.
Receive and direct phone calls; obtain patient information; update records; and ensure forms and consents are completed.
Perform patient-care activities to assist physicians and nursing personnel.
Deliver quality customer service and maintain established quality-control standards.
Check out patients, process referrals, and arrange laboratory services.
Set up EKG machines and other ancillary tests; administer injections and medications; and collect and test routine specimens.
Prepare equipment and examination rooms and clean instruments.
Assist physicians with medical treatments, procedures, and examinations.
Manage medical-supply inventory and equip examination rooms with appropriate supplies.
Manage messages, prior authorizations, and patient calls.
Complete Medical Assistant I responsibilities.
Complete career-ladder online requirements and skills assessments annually.
Assist with training and evaluation of new hires.
Assist with inventory management and support other medical assistants and providers as needed.
Maintain required logs and checks, including refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid changes.
Review charts, laboratory results, and encounter forms for completeness and follow-up needs.
Assist with daily and monthly quality-assurance reviews, including emergency-kit checks.
Attend required meetings and training in-services and participate in committees as required.