Medical Assistant II- CSS

Mass General Brigham • Boston, MA

7d • $23 - $25 • Onsite

About The Position

The Medical Assistant works in the Center for Specialized Services (CSS), which includes Concierge Medicine and Executive Health, providing high-touch care to patients. Reporting to the Nurse Manager, the MA is an integral member of the patient care team and works with providers and other team members to deliver high-quality care and service. The role requires awareness of daily workflows and patient flow, supporting patients and care teams to make visits comprehensive and efficient. The MA also evaluates workflows and collaborates with colleagues to improve the patient experience and the safety and quality of care. MAs may be asked to support other teams as needed and can expect reciprocal support from colleagues.

This is a hands-on patient-care role involving interaction with patients throughout their care journey. The MA welcomes and assists patients, gathers health information, prepares exam rooms, and supports clinical services while working with physicians, nurse practitioners, and nursing staff.

Requirements

• High school diploma or equivalent required.
• Direct Medical Assistant experience or medical field work: 1–2 years required.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
• Ability to manage one's own time and the time of others.

Nice To Haves

• Associate's degree in Medical Assisting preferred.
• Basic Life Support (BLS) certification preferred.
• National Certified Medical Assistant certification preferred.

Responsibilities

• Welcome, interview, and assist patients; collect vital signs and health information.
• Prepare patients, exam rooms, equipment, and supplies for visits.
• Accurately document patient information, medical histories, and test results.
• Support laboratory specimen collection and preparation.
• Assist with office duties, patient communication, and coordination with other departments.
• Maintain a clean, safe, and organized clinical environment.
• Collaborate with the care team to provide excellent patient service.
• Support providers and other team members in delivering comprehensive, efficient patient visits.
• Evaluate workflows and collaborate on changes to improve the patient experience and the safety and quality of care.
• Support other teams as needed.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED