Medical Assistant II - Otolaryngology

Mount Sinai Health System•New York, NY

About The Position

The Medical Assistant II supports clinical and clerical operations in an otolaryngology practice. The role assists physicians with procedures and provides patient care, including helping patients before and after procedures. The ideal candidate has clinical experience and experience in surgical subspecialties such as urology, obstetrics and gynecology, general surgery, or dermatology. The position also supports medical records and electronic medical record workflows, medication and supply management, examination-room preparation, infection-control practices, scheduling, and insurance and procedure pre-certification tasks as needed. The Medical Assistant II provides training and mentoring to Level I Medical Assistants, coordinates their schedules and workflow, and oversees clinical office support for physicians.

Requirements

High school diploma or GED and completion of a training certificate from an approved Medical Assistant certificate course.
At least 2 years of experience as a Medical Assistant.
Medical Assistant certificate from an approved school.
BCLS certification required; issuing authority must be AHA.
For in-house candidates, promotion to Level II is contingent on consistent E or S annual performance appraisals.

Nice To Haves

Certified Medical Assistant preferred.
Experience in surgical subspecialties such as urology, obstetrics and gynecology, general surgery, or dermatology.
Clinical experience and comfort assisting physicians with procedures.
Prior experience assisting patients with before- and after-care procedures.

Responsibilities

Fulfill assigned patient-care responsibilities, including venipuncture and/or EKGs, organizing patient flow, escorting and assisting patients, collecting and processing specimens, point-of-care testing, and preparing patients for examinations.
Assist physicians with procedures, take vital signs, relay instructions to patients and families, and answer calls with pertinent information.
Fulfill clerical responsibilities, including sending and receiving medical records, obtaining reports and referral information, completing forms and requisitions, and maintaining charts using the EMR or manual processes.
Enter orders into the EMR or prepare prescription refill requests for physician review and approval.
Inventory, order, or restock medical supplies as applicable.
Prepare examination rooms and instruments using proper sterilization techniques and hospital infection-control policies.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, crash carts, or other applicable processes.
Check medication and supply expiration dates and dispose of expired items according to institutional policy.
Maintain a safe, secure, and healthy work environment and comply with applicable standards, procedures, legal regulations, and personal protective equipment requirements.
Maintain medical charts, including filing operative reports, test results, and home-care forms.
As needed, schedule surgeries or procedures or coordinate with the Surgical Coordinator; verify times with patients and prepare charts, pre-admission materials, and consent forms.
Perform proficient phlebotomy duties when required.
As needed, schedule appointments, register patients, and update demographic and insurance information.
As needed, maintain, adjust, and confirm the patient office schedule; verify insurance information and perform procedure pre-certification.
Train and mentor Level I Medical Assistant staff.
Direct and assign Medical Assistant schedules and workflow to meet practice needs and patient volumes.
Oversee delivery of clinical office support to meet each physician’s needs.
Perform other required duties and tasks.