Medical Assistant II - Otolaryngology

Mount Sinai Health System•New York, NY

About The Position

The Medical Assistant II supports clinical and administrative operations in an Otolaryngology practice. The ideal candidate has clinical experience in a surgical subspecialty, such as Urology, ObGyn, General Surgery, or Dermatology, is comfortable assisting physicians with procedures, and has experience supporting patients before and after procedures. The role includes patient care, procedure assistance, medical record and office administration, supply and equipment readiness, and coordination of practice workflow. The Medical Assistant II also provides training and mentoring to Level I Medical Assistants and helps ensure clinical office support meets physician and patient needs.

Requirements

High school diploma or GED and completion of a training certificate from an approved Medical Assistant certificate course.
At least 2 years of experience as a Medical Assistant.
Medical Assistant certificate from an approved school.
BCLS certification required; issuing authority must be the AHA.
For in-house candidates, promotion to Level II is contingent upon consistent E or S annual performance appraisals.

Nice To Haves

Certified Medical Assistant preferred.
Clinical experience in a surgical subspecialty such as Urology, ObGyn, General Surgery, or Dermatology.
Experience assisting physicians with procedures and supporting patients with pre- and post-procedure care.

Responsibilities

Perform assigned patient care tasks, which may include venipuncture, EKGs, point-of-care testing, collecting and processing specimens, taking vital signs, and preparing patients for examinations.
Check schedules and organize patient flow; accompany patients to examination or procedure rooms and assist with walking, transferring, dressing, and other needs.
Assist physicians with procedures and relay instructions to patients and families; answer calls and provide pertinent information.
Handle assigned clerical duties, including sending and receiving medical records, obtaining reports and referral information, completing forms and requisitions, and maintaining charts.
Use the electronic medical record system or manual processes as needed to maintain and file patient information.
Enter orders in the EMR or prepare prescription refill requests for physician review and approval.
Inventory, order, and restock medical supplies as applicable.
Set up examination rooms and instruments according to sterilization techniques and hospital and infection-control policies.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, crash carts, or other processes.
Check expiration dates on medications and supplies and dispose of items according to institutional policy.
Follow safety standards and procedures, legal regulations, and personal protective equipment requirements for protection from blood and other potentially infectious body fluids, disinfectants, radiation, and other hazardous substances.
Maintain medical charts, including filing operative reports, test results, and home-care forms.
Schedule surgeries or procedures, or work with the Surgical Coordinator to verify times with patients and prepare charts, pre-admission materials, and consent forms.
Perform proficient phlebotomy duties when required.
Schedule and register patients, update demographic and insurance information, and maintain, adjust, and confirm office schedules as needed.
Check, verify, and update insurance information using internal or web-based sources; perform and verify procedure pre-certification when necessary.
Train and mentor Level I Medical Assistants.
Direct and assign Medical Assistant schedules and workflow to meet practice needs and patient volumes.
Oversee delivery of clinical office support to meet the needs of each physician.
Perform other duties and tasks as required.