Medical Assistant II

Stanford Medicine Children's Health•Menlo Park, CA

5h•$28 - $33•Onsite

About The Position

Under general supervision, the Medical Assistant II performs routine administrative, clerical, and technical supportive services to assist medical and nursing staff in examining and treating patients. The position functions as both a Clinic Assistant and a Medical Assistant, working under the clinical supervision of a licensed physician or as delegated by the physician for patient-care activities, and under the general direction of the designated manager or supervisor. The role includes administrative duties such as answering and routing calls, scheduling appointments and consultations, greeting patients, collecting demographic and insurance information, handling authorizations and payments, maintaining records, and preparing patient charts. Clinical duties include preparing exam rooms and equipment, escorting patients, recording vital signs, preparing patients for examinations, documenting clinical information, assisting with procedures, administering authorized medications and injections, performing skin tests and venipunctures, collecting specimens, and processing prescription refill requests. The position must follow hospital policies and procedures, Joint Commission requirements, service standards, the Code of Conduct, and applicable safety and quality programs.

Requirements

High school diploma or equivalent.
Completion of all requirements in a recognized Medical Assistant training program.
One year of progressively responsible and directly related work experience.
Current Cardiopulmonary Resuscitation (CPR) certification.
Knowledge of medical terminology, inventory management practices, and computer systems and software used in the functional area.
Ability to educate patients and families about disease and proper care and treatment according to physician protocols, guidelines, or instructions.
Ability to perform standard clinical procedures according to established protocols.
Ability to communicate clearly orally and in writing and follow oral and written instructions.
Ability to provide customer service in interactions with diverse patients, families, and staff, including in high-volume and stressful situations.
Ability to solve problems, identify solutions, plan, organize, prioritize, work independently, and meet deadlines.
Ability to manage multiple tasks and a high volume of interactions, field phone calls, answer questions, and adjust priorities and communication to the situation and recipient.
Ability to remain calm in a fast-paced, high-volume environment.

Responsibilities

Answer multi-line phone calls, screen and route calls, and take messages for clinic staff and physicians.
Schedule and edit appointments for new and returning patients and arrange consultations with other clinics or physicians.
Greet patients and visitors, direct them to the waiting room, and communicate unexpected delays.
Collect patient demographic and insurance data; document required registration signatures and obtain required signatures.
Identify services requiring authorization, follow the appropriate payer process, and inform patients about authorization and payment.
Collect and post co-pays.
Maintain records in accordance with guidelines; file and retrieve electronic medical records.
Print and use scheduling reports and retrieve and prepare patient charts.
Prepare examination equipment and supplies, maintain room inventories, replenish supplies, and keep exam rooms, hallways, and work areas clean and orderly.
Escort patients to exam rooms and measure and record vital signs.
Prepare patients for examinations or treatment, perform routine screening tests, and explain treatment procedures.
Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel; document clinical information and patient calls accurately and completely.
Assist physicians with procedure set-ups, patient procedures, and examinations.
Administer medications by intradermal, subcutaneous, or intramuscular injection, perform skin tests and venipunctures, and provide other technical supportive services when specifically authorized and supervised by a licensed physician or nurse.
Collect and send specimens to appropriate laboratories for testing according to protocol.
Process prescription refill requests according to established practice.
Perform other duties as assigned and comply with applicable hospital policies, Joint Commission requirements, safety and quality programs, and ongoing education and training requirements.