Medical Assistant II

Stanford Medicine Children's Health•Los Gatos, CA

5h•$28 - $33•Onsite

About The Position

Under general supervision, the Medical Assistant II performs routine administrative, clerical, and technical supportive services to assist medical and nursing staff with patient examinations and treatment. The position functions as both a Clinic Assistant and a Medical Assistant. Patient-care activities are performed under the clinical supervision of a licensed physician or as delegated by the physician, with general direction from the designated manager or supervisor. The role follows hospital policies and procedures and applicable Joint Commission requirements.

Requirements

High school diploma or equivalent.
Completion of all requirements in a recognized Medical Assistant training program.
One year of progressively responsible, directly related work experience.
Current Cardiopulmonary Resuscitation (CPR) certification.
Knowledge of medical terminology, inventory management practices, and computer systems and software used in the functional area.
Ability to educate patients and families about disease and proper care and treatment according to physician protocols, guidelines, or instructions.
Ability to perform standard clinical procedures according to established protocols.
Clear oral and written communication skills and ability to follow oral and written instructions.
Ability to interact with diverse patients, families, and staff using customer-service skills, including in high-volume and stressful situations.
Ability to solve problems, identify solutions, plan and organize work, prioritize tasks, work independently, and meet deadlines.
Ability to manage a high volume of interactions, answer phone calls and questions, multitask, adjust priorities, and adapt communication to the receiver's needs.
Ability to remain calm in a fast-paced, high-volume environment.

Responsibilities

Answer multi-line phones, screen and route calls, and take messages for clinic staff and physicians.
Schedule and edit appointments for new and returning patients, including consultations with other clinics or physicians.
Greet patients and visitors, direct them to the waiting room, and communicate unexpected delays.
Collect patient demographic and insurance information; determine and document required registration signatures.
Identify services requiring authorization and follow the appropriate process for the payer type; inform patients about authorization and payment.
Collect and post copayments and obtain required signatures.
Maintain records according to guidelines; file and retrieve electronic medical records; print and use scheduling reports; retrieve and prepare patient charts.
Prepare examination equipment and supplies, maintain room inventory, replenish supplies, and keep examination rooms, hallways, and work areas clean and orderly.
Escort patients to exam rooms and measure and record vital signs.
Prepare patients for examinations or treatment, perform routine screening tests, and explain treatment procedures.
Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel; document clinical information and patient calls accurately and completely.
Assist physicians with procedure set-ups, patient procedures, and examinations.
With specific authorization and supervision of a licensed physician or nurse, administer intradermal, subcutaneous, or intramuscular injections; perform skin tests, venipunctures, and other technical supportive services.
Collect and send specimens to appropriate laboratories according to protocol.
Process prescription refill requests according to established practice.
Follow hospital policies, Service Standards, Code of Conduct, and applicable patient-safety, quality, education, and Joint Commission requirements.
Perform other duties as assigned.