Medical Assistant II

University of Utah Health•Salt Lake City, UT

About The Position

This position provides assistive care to patients, facilitates efficient patient care delivery, supports licensed staff, and assists with basic healthcare tasks under their direction. It also performs clerical functions as a multi-skilled auxiliary worker. In addition to the regular duties of a Medical Assistant, the Level III Medical Assistant takes responsibility for at least two additional operational activities critical to the department. The position may access and administer medications within its scope of practice and in accordance with state law. University of Utah Health is a patient-focused organization dedicated to improving health and well-being through patient care, research, and education. It emphasizes collaboration, excellence, leadership, respect, and values including compassion, innovation, responsibility, integrity, quality, and trust. Entrance to this position is through reclassification only; current qualified employees must apply and receive pre-approval from the Medical Assistant Clinical Ladder Committee. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics, and is nationally recognized for academic research, quality standards, and patient experience.

Requirements

Three years of experience as a Medical Assistant.
Participation in at least two additional, pre-approved operational activities approved by the Medical Assistant Clinical Ladder Committee.
Must be in good standing with the organization, with no formal disciplinary action in the past rolling calendar year.
Current University of Utah Health RQI Healthcare Provider eCredential, to be obtained within 30 days of hire.
Must hold one of the following: current AAMA Certified Medical Assistant (CMA) certification; Utah State Paramedic certification; Utah State Advanced EMT certification; AMT Registered Medical Assistant (RMA) certification; AAMA ABR-OE credential; National Association for Health Professionals NRCMA – Medical Assistant certification; NHA Clinical Medical Assistant certification; or NCCT National Certified Medical Assistant (NCMA) certification.
Additional license requirements may be determined by the hiring department.
Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient-care environment.
Ability to perform the essential functions of the job.
Demonstrated phlebotomy skills.
Demonstrated human-relations and effective-communication skills.
Demonstrated proficiency in the specific clinic's specialty skills within six weeks of hire; specialty skills may not be performed until basic competency testing is completed.
Ability to withstand prolonged periods on one's feet and to move and lift patients and reach for and handle equipment.
Ability to meet the physical and working-condition requirements with or without accommodation, including working in intermediate healthcare conditions that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects such as medical equipment.
May be exposed to infectious diseases and may be required to work around prisoners or behavioral-health patients.
Daily exposure may include potentially dangerous contaminated bodily fluids, blood, used needles, and other contaminants.

Nice To Haves

Completion of the MA Leadership program through the Clinical Staff Education department.

Responsibilities

Prepare patients for examinations and diagnostic procedures, including recording vital signs and responses to standardized medical history questions.
Report observed patient concerns and changes in condition to licensed staff.
Perform department-identified CLIA-waived laboratory tests and report results to appropriate personnel.
Perform additional skills such as suture removal, straight catheterization, and intramuscular, subcutaneous, and intradermal injections.
Chaperone healthcare providers during patient examinations as requested and assist with procedures.
Monitor and clean assigned examination rooms, unit areas, and equipment; report outdated supplies, stock levels, and necessary repairs; and restock supplies and equipment.
Answer telephones, forward messages, and schedule appointments, procedures, and diagnostic tests under the direction of licensed staff.
Perform routine clerical functions, including filing patient medical information, locating and compiling charts, obtaining records from other providers, and entering billing charges.
Complete mandatory education in infection prevention and control, safety, CPR, equipment use, and procedures in accordance with hospital and department policies.
Regularly participate in at least two additional operational activities beyond the regular duties and expectations of a fully trained Medical Assistant.
May perform patient phlebotomy after specialized training, in accordance with clinic procedures and physician orders.
May apply leads and monitors for diagnostic procedures such as EKG and ultrasound scans under direct licensed-personnel supervision.
May assist with inpatient and family education by providing educational materials and general health information.
May assist with patient transportation to ancillary departments or inpatient units as directed by licensed staff.
May instruct in Basic Life Support requirements.
May perform IV access and other duties based on department assignment.
Work rotating schedules as required by department operational and patient-care needs, including variable hours, weekends, nights, and holidays; maintain regular, reliable, and punctual attendance during assigned shifts.