About The Position

This position provides assistive care to patients, facilitates efficient delivery of patient care, supports the professional role of licensed staff, and provides assistance as directed by licensed staff in rendering basic healthcare. It also performs clerical functions as a multi-skilled auxiliary worker. The role provides direct patient care and may access and administer medications within the employee’s scope of practice and according to state law. The position travels to multiple clinics in the outpatient resource/float pool and may perform additional duties based on department assignment. At the discretion of department operational and patient care needs, the position works rotating schedules that may include variable hours, weekends, nights, and holidays to meet staffing and patient care demands in a 24/7 health system. Regular, reliable, and punctual attendance during assigned shifts is an essential function. The University of Utah is a Level 1 Trauma Center; its five hospitals and eleven clinics provide comprehensive services, medical advancement, and patient care.

Requirements

  • Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient-care environment.
  • Ability to perform the essential functions of the job.
  • Demonstrated phlebotomy skills.
  • Demonstrated human-relations and effective communication skills.
  • Ability to demonstrate proficiency in the specific clinic’s specialty skills within six weeks of hire; specialty skills may not be performed until basic competency testing is completed.
  • Ability to withstand being on one’s feet for long periods and to move and lift patients and reach for and handle equipment.
  • Current University of Utah Health RQI Healthcare Provider eCredential, to be obtained within 30 days of hire.
  • Current certification or credential in one of the following: Advanced EMT certification in Utah; Certified Medical Assistant (CMA) through AAMA; paramedic certification in Utah; ABR-OE (Assessment-Based Recognition in Order Entry) through AAMA; Registered Medical Assistant (RMA) through AMT; National Certified Medical Assistant (NCMA) through NCCT; Clinical Medical Assistant Certification through NHA; or NRCMA - Medical Assistant through the National Association for Health Professionals.
  • Additional license requirements as determined by the hiring department.
  • Ability to meet the stated physical and working-condition requirements with or without accommodation, including work in a healthcare setting with potential exposure to infectious diseases, contaminated bodily fluids, blood, used needles, and other contaminants; the role may involve working around prisoners or behavioral health patients.

Responsibilities

  • Prepare patients for examinations and diagnostic procedures, including recording vital signs and responses to standardized medical history questions.
  • Report observed patient concerns and changes in condition to licensed staff.
  • Perform department-identified CLIA-waived laboratory tests and report results to appropriate personnel.
  • Perform additional clinical skills such as suture removal, straight catheterization, and intramuscular, subcutaneous, and intradermal injections.
  • Chaperone healthcare providers during patient examinations when requested and assist with procedures.
  • Monitor and clean assigned patient examination rooms, unit areas, and equipment; report outdated supplies, stock levels, and equipment repair needs, and restock items as needed.
  • Answer telephones, forward messages, and schedule appointments, procedures, and diagnostic tests under the direction of licensed staff.
  • Perform routine clerical work, including filing patient medical information, locating and compiling charts, obtaining records from other providers, and entering billing charges.
  • Attend and complete mandatory education on infection prevention and control, safety, CPR, equipment use, and procedures according to hospital and department policies.
  • May perform phlebotomy after specialized training and in accordance with clinic procedures and physician orders.
  • May apply leads and monitors for diagnostic procedures such as EKG and ultrasound under direct supervision of licensed personnel.
  • May assist with inpatient and family education by providing educational materials and general health information.
  • May assist with transporting patients to ancillary departments or inpatient units as directed by licensed staff.
  • May instruct in Basic Life Support requirements.
  • May perform IV access.
  • May perform other duties based on department assignment.
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