Medical Assistant II
About The Position
The Medical Assistant II serves as an AltaMed ambassador at an assigned clinic, Patient Service Center (PSC), or Patient Registry team. The role welcomes patients, responds attentively to their needs, and creates a positive patient experience by managing expectations with compassion and respect. The MA assists with direct patient care by performing routine patient care procedures and providing technical and clerical support in the clinical setting. The MA builds relationships with patients, listens to them, and earns their trust. The role documents all specialties in the Electronic Health Record (EHR) and assists with administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor/Manager. The MA also supports department goals and objectives by mentoring and training the Medical Assistant team. At a Patient Service Center, the MA performs additional duties over the telephone.
Requirements
- Medical Assistant certificate.
- High school diploma or equivalent.
- Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.
Nice To Haves
- At least 1 year of experience as a back-office Medical Assistant, preferably in an outpatient, medical practice, or clinic setting.
- Phlebotomy certification.
- Nationally recognized Medical Assistant certification.
- Bilingual English/Spanish/Mandarin/Cantonese, depending on location.
Responsibilities
- Welcome patients and attend to their needs at the assigned clinic, PSC, or Patient Registry team.
- Create a positive patient experience by managing expectations and demonstrating compassion and respect.
- Assist with direct patient care by performing routine patient care procedures.
- Provide technical and clerical support in the clinical setting.
- Build relationships with patients by listening to them and gaining their trust.
- Document all specialties in the Electronic Health Record (EHR).
- Assist with administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor/Manager.
- Support department goals and objectives by mentoring and training the Medical Assistant team.
- If working at a Patient Service Center, perform other duties over the telephone.
Benefits
- Medical, dental, and vision insurance.
- 403(b) retirement savings plans with employer matching contributions.
- Flexible Spending Accounts.
- Commuter Flexible Spending.
- Career advancement and development opportunities.
- Paid Time Off and holidays.
- Paid CME days.
- Malpractice insurance and tail coverage.
- Tuition reimbursement program.
- Corporate employee discounts.
- Employee referral bonus program.
- Pet Care Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
