Medical Assistant II

Mass General Brigham•Boston, MA

4d•$23 - $25•Onsite

About The Position

The Medical Assistant II supports healthcare teams by providing clinical and non-clinical patient services under the direction of healthcare providers. The role involves direct patient interaction and collaboration with physicians, nurse practitioners, and nursing staff to support efficient care and patient comfort. Responsibilities include assisting with patient intake, vital signs and documentation, patient education, specimen collection, office operations, and patient flow. The position also supports junior Medical Assistants through day-to-day guidance and onboarding training.

Requirements

High school diploma or equivalent required; experience cannot substitute for a degree.
One to two years of direct Medical Assistant experience or medical-field work required.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency with electronic health record systems and medical office software.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to manage one's own time and the time of others.

Nice To Haves

Associate degree in Medical Assisting.
Basic Life Support (BLS) certification.
National Certified Medical Assistant certification.

Responsibilities

Assist junior Medical Assistants with questions and responsibilities and support their learning by participating in onboarding training.
Escort patients to examination rooms, prepare equipment for healthcare providers, interview patients to obtain medical information, measure vital signs, weight, and height, and record information in medical records.
Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials.
Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients using a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy when competence is demonstrated.
Maintain immunization inventory and check expiration dates.
Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
Contribute to appropriate departmental quality initiatives, such as using two patient identifiers and practicing hand hygiene.