Medical Assistant II
About The Position
The Medical Assistant II serves as an AltaMed ambassador at an assigned clinic, Patient Service Center (PSC), or Patient Registry team. The role focuses on welcoming patients, responding attentively to their needs, setting expectations, and creating a positive experience through compassion and respect. The Medical Assistant assists with direct patient care by performing routine patient-care procedures and providing technical and clerical support in the clinical setting. The role includes building relationships with patients, documenting specialties in the Electronic Health Record (EHR), and supporting administrative responsibilities, including providing feedback about back-office processes to the Nursing Supervisor or Manager. The Medical Assistant also supports department goals and objectives by mentoring and training other Medical Assistants. At a Patient Service Center, the role includes additional duties over the telephone.
Requirements
- Medical Assistant certificate.
- High school diploma or equivalent.
- Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.
Nice To Haves
- At least 1 year of experience as a back-office Medical Assistant, preferably in an outpatient, medical practice, or clinic setting.
- Phlebotomy certification.
- Nationally recognized Medical Assistant certification.
- Bilingual English/Spanish, English/Mandarin, or English/Cantonese, depending on location.
Responsibilities
- Welcome patients and respond attentively to their needs, managing expectations with compassion and respect.
- Perform routine patient-care procedures and provide technical and clerical support in the clinical setting.
- Build relationships with patients, listen to them, and gain their trust.
- Document all specialties in the Electronic Health Record (EHR).
- Assist with administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor or Manager.
- Support department goals and objectives by mentoring and training the Medical Assistant team.
- Perform additional duties over the telephone when working at a Patient Service Center.
Benefits
- Medical, dental, and vision insurance.
- 403(b) retirement savings plan with employer matching contributions.
- Flexible Spending Accounts.
- Commuter Flexible Spending.
- Career advancement and development opportunities.
- Paid Time Off and holidays.
- Paid CME days.
- Malpractice insurance and tail coverage.
- Tuition reimbursement program.
- Corporate employee discounts.
- Employee referral bonus program.
- Pet care insurance.
- The role may qualify for discretionary bonuses or incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
