Medical Assistant II

AltaMed • East Los Angeles, CA

6h

About The Position

The Medical Assistant II functions as an AltaMed ambassador at an assigned clinic, Patient Service Center (PSC), or Patient Registry team. The role welcomes patients, attends to their needs, and creates a positive patient experience by managing expectations with compassion and respect. The Medical Assistant assists with direct patient care through routine procedures and provides technical and clerical support in a clinical setting. The role builds relationships with patients by listening and gaining their trust, documents all specialties in the Electronic Health Record (EHR), and assists with administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor or Manager. The Medical Assistant also supports department goals and objectives by mentoring and training other Medical Assistants. At a Patient Service Center, the role includes additional duties over the telephone.

Requirements

• Medical Assistant certificate.
• High school diploma or equivalent.
• Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.

Nice To Haves

• At least 1 year of experience as a back-office Medical Assistant, preferably in an outpatient setting, medical practice, or clinic setting.
• Phlebotomy certification.
• Nationally recognized Medical Assistant certification.
• Bilingual English/Spanish/Mandarin/Cantonese, depending on location.

Responsibilities

• Welcome patients and attend to their needs, creating a positive experience through compassionate and respectful management of expectations.
• Assist with direct patient care by performing routine patient care procedures.
• Provide technical and clerical support in the clinical setting.
• Build relationships with patients by listening to them and gaining their trust.
• Document all specialties in the Electronic Health Record (EHR).
• Assist with administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor or Manager.
• Support department goals and objectives by mentoring and training the Medical Assistant team.
• Perform additional duties over the telephone when working at a Patient Service Center.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career advancement and development opportunities
• Paid Time Off and holidays
• Paid CME days
• Malpractice insurance and tail coverage
• Tuition reimbursement program
• Corporate employee discounts
• Employee referral bonus program
• Pet care insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED