MA II - Atrium Health Ballantyne Fam Med FT

Advocate Health and Hospitals Corporation•Charlotte, NC

12d

About The Position

The Medical Assistant II provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining training and competency for the area of specialty. The role performs patient rooming and visit tasks, assists with or performs ordered procedures, conducts laboratory and point-of-care testing, and administers medications and vaccines safely. The position also supports clinical operations through communication, patient messaging, scheduling, referrals, inventory and equipment upkeep, and other assigned duties. The role may assist with onboarding and training teammates or serve as a role champion or committee member. The Medical Assistant must provide age-appropriate care and understand growth and development across the life span. This is a full-time position scheduled Monday through Friday, 40 hours per week, at Atrium Health Ballantyne Family Medicine. The listed pay range is $22.90–$34.35. The position requires a high school diploma or GED, qualifying Medical Assistant training or equivalent pathway, relevant certification, and two years of experience in a clinical practice setting as a Medical Assistant. Requirements vary by market division.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, or an eligible alternative specified for the applicable division (including structured clinical military training per DD214 or EMT in Greater Charlotte and Wake Forest; or two years of verifiable full-time Medical Assistant experience within the last five years in IL/WI and Floyd & Navicent).
Two years of experience in a clinical practice setting as a Medical Assistant.
Current American Heart Association BLS certification is required in Greater Charlotte and Wake Forest; IL/WI and Floyd & Navicent require BLS within 45 days unless the department leader determines it is not required.
CMA or RMA certification or registration from an accepted national organization; accepted certification organizations and credentials vary by division.
Successful completion of Atrium Health’s competency assessment where required by the applicable division.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills and the ability to build rapport and maintain positive, professional relationships with patients, teammates, and physicians.
Proficient computer skills, including keyboarding, Windows navigation, email, and exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Ability to perform the physical activities listed for the role, including lifting up to 35 pounds without assistance and using patient-handling equipment with another teammate when required for heavier or unassisted patient lifts.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to wear protective clothing and equipment as needed and work around frequent mechanical, electrical, chemical, blood, and body-fluid hazards.
Operate equipment necessary to perform the job.

Nice To Haves

In Greater Charlotte, successful completion of a system-approved program to become a primary trainer for new teammates.
In Wake Forest, PEARS may be required within one year in select areas.
In Wake Forest, professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, SPICE, or OSHA/IP certificate holder for the unit, and achievement of six points from the list of additional market responsibilities.

Responsibilities

Follow the Medical Assistant scope of practice, policies, procedures, and competency requirements when providing patient care.
Perform rooming and visit tasks, including obtaining vital signs, reconciling medications, reviewing medical history, health maintenance, allergies, and screenings.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing lab orders or requisitions, and tracking results.
Perform point-of-care testing according to standing or provider orders.
Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Administer medications and vaccines safely according to the rights of medication administration.
Perform other assigned duties such as medication refills, insurance authorizations, safety and regulatory logs, patient messaging, supply ordering, appointment scheduling, and referrals.
Communicate effectively and promptly, collaborate with teammates, and escalate concerns appropriately.
Maintain a clean work environment and clean instruments and equipment appropriately.
Ensure equipment and supplies are in working order and work areas are appropriately stocked.
May assist with training and onboarding teammates and may serve as a role champion or committee member.
Provide care appropriate to patients’ ages and needs, applying knowledge of growth and development across the life span.