MA II - Atrium Health Levine Children's Southpark Pediatrics FT

Advocate Health and Hospitals Corporation • Charlotte, NC

4d

About The Position

The Medical Assistant II provides clinical and administrative support in a general pediatrics practice. The role follows the Medical Assistant scope of practice and applicable policies and procedures, maintains specialty-specific training and competency, and provides age-appropriate care based on patients’ growth and development needs. The position is full-time, 40 hours per week, Monday through Friday from 8:00 a.m. to 5:00 p.m., with one late stay each week until 5:30 p.m. Occasional support at satellite clinics is required.

The Medical Assistant performs patient rooming and visit tasks, assists with or performs ordered procedures, carries out laboratory and point-of-care testing duties, and administers medications and vaccines safely. The role also supports practice operations, patient communication, equipment and supply readiness, and may contribute to teammate training, onboarding, or practice initiatives.

The position requires a high school diploma or GED, completion of an accredited Medical Assistant program or an accepted equivalent, current AHA BLS certification, an accepted CMA or RMA credential, and successful completion of Atrium Health’s competency assessment. Two years of experience in a clinical practice setting as a Medical Assistant is required. Compensation is listed at $22.90–$34.35 per hour. Advocate Health offers a range of benefits and well-being programs, subject to eligibility.

Requirements

• High school diploma or GED.
• Completion of an accredited Medical Assistant program, or accepted equivalent training or experience as applicable to the division. The posting also recognizes structured clinical military training documented on a DD214 or EMT in the Greater Charlotte requirements; other listed divisions may accept two years of verifiable full-time Medical Assistant experience within the last five years in lieu of program completion.
• Two years of experience in a clinical practice setting as a Medical Assistant.
• Current American Heart Association BLS certification is required for Greater Charlotte and Wake Forest; other listed divisions require BLS within 45 days unless the department leader determines it is not required.
• CMA or RMA certification or registration through an accepted national organization. Accepted credentials vary by division and include organizations such as AAMA, NHA, NHCWA, NCCT, ARMA, AMT, NAHP, NRMA, and other credentials listed for particular divisions.
• Successful completion of Atrium Health’s competency assessment.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, using email, and exposure to electronic medical record systems.
• Customer service skills that support a positive patient experience.
• Ability to meet the physical requirements of the role, including lifting 35 pounds without assistance and performing frequent sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above the shoulders.
• Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
• Ability to wear protective clothing and equipment as needed and to operate equipment necessary to perform the job.

Nice To Haves

• Successful completion of a system-approved program to become a primary trainer for new teammates (Greater Charlotte requirement).
• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select areas (Wake Forest).
• Demonstrated professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, or SPICE or OSHA/IP certificate-holder responsibilities (Wake Forest).
• Achieve six points from the list of additional market responsibilities (Wake Forest).

Responsibilities

• Follow the Medical Assistant scope of practice, policies, and procedures, and maintain area-specific training and competency when providing patient care.
• Perform rooming and visit tasks, including taking vital signs; reconciling medications; reviewing medical history, health maintenance, and allergies; and completing screenings.
• Assist providers with procedures or perform procedures as ordered.
• Perform laboratory duties, including venipuncture; collecting, labeling, and packing specimens; preparing lab orders and requisitions; and tracking results.
• Perform point-of-care testing under standing or provider orders and complete CLIA-approved waived tests and practice-specific diagnostic testing in accordance with CLIA standards.
• Administer medications and vaccines safely while following medication-administration rights.
• Perform other duties as assigned, including medication refills, insurance authorizations, safety and regulatory logs, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
• Communicate effectively and promptly, work as part of the team, and escalate concerns appropriately.
• Maintain a clean work environment and ensure instruments and equipment are cleaned appropriately.
• Ensure equipment and supplies are in working order and work areas are appropriately stocked.
• May assist with training and onboarding teammates and may serve as a role champion or committee member.
• Provide care appropriate to the age of patients served, applying knowledge of lifespan growth and development and age-specific patient needs.
• Occasionally float to satellite clinics for support.

Benefits

• Paid time off programs.
• Medical, dental, and vision benefits.
• Life insurance and short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, potential premium and incentive pay for eligible positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED