Medical Assistant II

AltaMed • Los Angeles, CA

3d • $26 - $31

About The Position

The Medical Assistant II serves as an AltaMed ambassador at an assigned clinic, Patient Service Center (PSC), or Patient Registry team. The role welcomes patients, responds attentively to their needs, and creates a positive experience by managing expectations with compassion and respect. The Medical Assistant assists with direct patient care by performing routine patient care procedures and providing technical and clerical support in the clinical setting. The role builds relationships with patients, listens to them, and works to earn their trust.

The Medical Assistant documents all specialties in the Electronic Health Record (EHR) and supports administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor or Manager. The role also helps achieve department goals and objectives by supporting, guiding, mentoring, and training the Medical Assistant team. At a Patient Service Center, the Medical Assistant performs additional duties over the telephone.

Requirements

• Medical Assistant certificate.
• High school diploma or equivalent.
• Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.

Nice To Haves

• At least 1 year of experience as a back-office Medical Assistant, preferably in an outpatient, medical practice, or clinic setting.
• Phlebotomy certification.
• Nationally recognized Medical Assistant certification.
• Bilingual English/Spanish/Mandarin/Cantonese skills, depending on location.

Responsibilities

• Welcome patients and attend to their needs, creating a positive experience through compassionate and respectful expectation management.
• Assist with direct patient care by performing routine patient care procedures.
• Provide technical and clerical support in the clinical setting.
• Build relationships with patients, listen to them, and gain their trust.
• Document all specialties in the Electronic Health Record (EHR).
• Assist with administrative responsibilities, including providing feedback on back-office processes to the Nursing Supervisor or Manager.
• Support department goals and objectives by providing guidance to the Medical Assistant team as a mentor and trainer.
• At a Patient Service Center, perform other duties over the telephone.

Benefits

• Medical, dental, and vision insurance.
• 403(b) retirement savings plan with employer matching contributions.
• Flexible Spending Accounts.
• Commuter Flexible Spending.
• Career advancement and development opportunities.
• Paid Time Off and holidays.
• Paid CME days.
• Malpractice insurance and tail coverage.
• Tuition Reimbursement Program.
• Corporate Employee Discounts.
• Employee Referral Bonus Program.
• Pet Care Insurance.
• Role may qualify for discretionary bonuses or incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED