Medical Assistant II Certified - Children's Specialty Services Raleigh

UNC Health•Raleigh, NC

3d•Onsite

About The Position

UNC Children’s Specialty Services at Raleigh is seeking a friendly, professional, skilled Medical Assistant, preferably with pediatric experience, who enjoys working across a variety of services and as part of multidisciplinary teams. The pediatric-specific outpatient clinic supports 22 specialties and emphasizes high-quality care, patient experience, quality improvement, and an inclusive work environment. The clinic is the only pediatric facility in the Southeastern United States with a Joint Commission Certified Pediatric Asthma Program. Current process improvement projects address rooming and triage compliance, food insecurity screening, and depression screening. The Medical Assistant II, Certified provides routine clinical and administrative support to providers and other healthcare team members in an outpatient clinic. Patient-care activities are performed under the clinical supervision of a provider, with general direction from the designated manager or supervisor. The role includes rooming and intake, assisting with treatments and procedures, collecting specimens, administering medications as directed, performing provider-directed tests, supporting patient education and follow-up, maintaining rooms and instruments, and assisting with clinic administrative workflows. Certified Medical Assistant II duties may also include precepting and training, supporting preventive health measures and clinic quality or safety functions, and managing supply orders. This is a full-time, onsite, day-shift position in Raleigh, North Carolina, with 40 standard hours per week. The clinic offers either five 8-hour days or four 9-hour shifts; weekends and holidays are not required. The hiring salary range is $19.12–$27.17 per hour. Pay offers are determined by experience and internal equity. The position is employed by UNC Health Care System and includes UNC Health benefits.

Requirements

Medical Assistant certification from AAMA, AMT, NHA (CCMA), NAHP (NRCMA), or NCCT (NCMA).
Basic Life Support certification from the American Heart Association or American Red Cross.
At least one year of full-time experience as a Certified Medical Assistant.
Demonstrated competencies outlined in the Medical Assistant, Certified Advancement Worksheet through the application and interview.
Ability to perform the essential functions of the position.
Effective communication and interpersonal skills.
Ability to engage positively with patients and families and work as a team with staff and providers.
Ability to use a computer to document required information in the electronic medical record.

Nice To Haves

Pediatric experience.
Basic clinical skills such as patient triage and clinic rooming, injections, specimen collection, EKGs, and procedural support.
Completion of a Medical Assisting program accredited by CAAHEP or ABHES is strongly preferred but not required.

Responsibilities

Performs patient rooming and intake, collecting vital signs, height, weight, and information related to the reason for the visit.
Collects patient and family data, including medical and social history.
Reviews the patient’s current medication list, allergies, and preferred pharmacy.
Assists providers during treatments, examinations, and procedures as directed.
Collects specimens and performs phlebotomy.
Administers medications under the direction of a provider.
Performs tests such as EKGs and eye exams under the direction of a provider.
Reviews patient records to determine whether routine health screenings are needed.
Ensures exam and procedure rooms have appropriate supplies, equipment, forms, and educational materials ready for use.
Provides after-visit, follow-up, self-care, or procedural instructions and educational materials as directed.
Prepares, cleans, stocks, and maintains exam and treatment rooms.
Cleans and sterilizes instruments.
Assists with patient registration, check-in and check-out, appointment scheduling, scheduling tests and treatments, and referrals.
Answers clinic telephone calls and assists with the in-basket under the direction of a provider or nurse.
Assists in emergency situations as directed by a provider or nurse.
May precept new medical assistant or credentialed medical assistant hires and medical assistant externs.
May train other medical assistants in clinic procedures.
May assist physicians with preventive health measures for a patient panel.
May perform clinic-based quality or safety duties, such as coordinating clinic safety, maintaining an immunization or medication registry, or conducting required audits.
May manage clinic supply ordering.