About The Position

UNC Children’s Specialty Services at Raleigh is seeking a friendly, professional, skilled Medical Assistant with pediatric experience to provide routine clinical and administrative support to providers and other health care team members in an outpatient pediatric clinic. The clinic supports 22 pediatric specialties and values multidisciplinary teamwork, knowledge growth, high-quality care, and an excellent patient experience. The Medical Assistant works under a provider’s clinical supervision for patient care activities and under the general direction of the designated manager or supervisor. This is a per diem role with normal 8-hour shifts from 8:00 a.m. to 4:30 p.m. and a minimum requirement of three workdays per month. No holidays or weekends are required. The clinic is onsite in Raleigh, North Carolina. The position is part of a clinic committed to quality and process improvement, including initiatives related to rooming and triage compliance, food insecurity screening, and depression screening.

Requirements

  • Medical Assistant certification from AAMA, AMT, NHA (CCMA), NAHP (NRCMA), or NCCT (NCMA).
  • Basic Life Support certification from the American Heart Association or American Red Cross.
  • At least one year of full-time experience as a Certified Medical Assistant.
  • Demonstrated possession of the competencies outlined in the Medical Assistant, Certified Advancement Worksheet through the application and interview.
  • Ability to perform the essential functions of the position.
  • Effective communication and interpersonal skills.
  • Ability to engage positively with patients and families and work as a team with staff and providers.
  • Ability to use a computer to document required information in the electronic medical record.

Nice To Haves

  • Pediatric experience.
  • Completion of a Medical Assisting program accredited by CAAHEP or ABHES; strongly preferred but not required.
  • Basic clinical skills such as patient triage and rooming, patient screenings, injections, specimen collection, supply management, and patient scheduling.

Responsibilities

  • Perform patient rooming and intake, collecting vital signs, height, weight, and information related to the reason for the visit.
  • Collect patient and family data, including medical and social history.
  • Review the patient’s medication list, allergies, and preferred pharmacy.
  • Assist providers during treatments, examinations, and procedures as directed.
  • Collect specimens and perform phlebotomy.
  • Administer medications under provider direction.
  • Perform tests such as EKGs and eye exams under provider direction.
  • Review patient records to identify routine health screenings that may be needed.
  • Ensure exam and procedure rooms have appropriate supplies, equipment, forms, and educational materials ready for use.
  • Provide after-visit, follow-up, self-care, procedural instructions, and educational materials as directed.
  • Prepare, clean, stock, and maintain exam and treatment rooms.
  • Clean and sterilize instruments.
  • Assist with patient registration, check-in and check-out, appointment scheduling, scheduling tests and treatments, and referrals.
  • Answer clinic telephone calls and assist with the in-basket under the direction of a provider or nurse.
  • Assist in emergency situations as directed by a provider or nurse.
  • Precept new medical assistant or credentialed medical assistant hires and medical assistant externs, as applicable to a Certified Medical Assistant II.
  • Train other medical assistants in clinic procedures, as applicable to a Certified Medical Assistant II.
  • Assist the physician with preventive health measures for a patient panel, as applicable to a Certified Medical Assistant II.
  • Perform a clinic-based quality or safety role, such as clinic safety coordinator, maintaining an immunization or medication registry, or performing required audits, as applicable to a Certified Medical Assistant II.
  • Manage clinic supply ordering, as applicable to a Certified Medical Assistant II.

Benefits

  • UNC Health benefits are available. Employees of another North Carolina agency who currently participate in TSERS or the ORP may continue participating in those plans at UNC Health.
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