Medical Assistant I Lexington ENT

Advocate Health and Hospitals Corporation•Lexington, NC

About The Position

Medical Assistant I in Lexington Otolaryngology/ENT, a team-based outpatient clinic serving adult and pediatric patients with ear, nose, and throat needs. The Medical Assistant supports high-quality, patient-centered care and works collaboratively with clinicians and other healthcare team members to maintain smooth clinic flow. The role prepares and rooms patients, documents pertinent health information, performs laboratory procedures, assists with clinical procedures, administers routine medications under appropriate orders or approved protocols, and follows through on tests, appointments, and referrals. The Medical Assistant communicates with patients and the care team within scope-of-practice guidelines and may perform additional clinical support tasks based on specialty competencies and supervision. Care must be appropriate to patients’ ages and developmental needs. This is a full-time, benefits-eligible position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. The listed pay range is $21.85–$32.80. The position requires frequent physical activity, the ability to lift up to 35 pounds without assistance, and use of protective equipment as needed when exposed to workplace hazards.

Requirements

Current Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association is required.
Current Medical Assistant certification from an accepted organization is required: CMA (AAMA), CCMA (NHA), NCMA (NCCT), RMA (AMT), RMA (American Allied Health), NCMSMA (NHCWA), NRCMA (NAHP), or NRMA (NRMA).
Graduation from an accredited Medical Assistant program is required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigation in a Windows operating system, and electronic mail, with exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to perform frequent sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment with another team member when available for patient lifts over 35 pounds or when a patient cannot assist.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids, using protective equipment as needed.

Nice To Haves

One year of experience is preferred.

Responsibilities

Prepare and room patients for exams by obtaining vital signs and gathering, documenting, and updating pertinent health information, including chief complaint, allergies, and medications.
Monitor and complete Clinical Integration/Quality Improvement measures and notify clinicians of opportunities within the Medical Assistant’s scope.
Perform laboratory procedures such as strep tests, wound cultures, and specimen collection using aseptic technique and standard precautions/infection-control guidelines.
Assist physicians and advanced practice professionals with procedures such as allergy scratch testing, EMG, cautery, and other procedures listed in the posting.
Administer routine medications under physician or APP orders or approved standing orders and protocols.
Follow through on procedure and test requests, pre-approved care algorithms, new appointment times, and referrals to other facilities or services.
Refer questions to Registered Nurses and physicians or APCs according to scope-of-practice guidelines, and relay information to patients as directed.
Communicate with physicians, APPs, and other healthcare team members to support smooth clinic flow and adjust as needed.
Communicate accurate and timely information to patients.
Perform basic and advanced clinical support tasks based on specialty and demonstrated competencies, which may include suture or staple removal, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, and prescription refills under approved protocols and clinical supervision.
Provide care appropriate to patients’ ages and developmental needs, following departmental policies and procedures.
Operate equipment necessary to perform the job and wear protective clothing and equipment as needed.