Medical Assistant I

Pediatric Associates Family of Companies•Palmetto Bay, FL

About The Position

The Medical Assistant I performs quality, team-based patient care under the direct supervision of a clinician, handling clinical and administrative functions that promote health and wellness in a safe, friendly environment. The role supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients, and may require specialty training as applicable. The Medical Assistant helps provide a high-quality patient experience by maintaining clean, well-supplied clinical spaces; collecting and documenting patient histories and vital signs; preparing patients for examinations; carrying out clinician orders; and assisting with age-appropriate screenings, procedures, medication and vaccine administration, laboratory work, and emergency response under clinician supervision. The role also supports patient follow-up and care coordination, including referrals, records, forms, prescriptions, and appointments. Medical Assistants are members of a patient-centered medical home team and are expected to meet organizational best-practice, quality, and performance standards. They must protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations. Work involves direct patient care, indoor settings, and travel to other office locations as needed; designated float staff may work at multiple locations.

Requirements

High school diploma or equivalent.
MA diploma or certification, or at least three years of Medical Assistant experience in lieu of the diploma or certification requirement.
Active BLS certification.
Current, valid driver's license.
Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking ability, including in emergency situations.
Proficiency with electronic health recordkeeping systems.

Nice To Haves

At least one year of Medical Assistant experience in a healthcare setting with an MA diploma or certification is preferred.

Responsibilities

Welcome patients and maintain a high-quality patient experience, a safe patient environment, and clean, appropriately supplied offices and examination rooms in accordance with infection-control policies and procedures.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration rate; repeat measurements and notify the clinician of abnormal findings.
Interview patients in an age-appropriate and specialty-appropriate manner, accurately document and update medical records, and obtain relevant external records and test results for clinician review and follow-up.
Prepare patients for clinician examinations, ensure clinician orders are performed and documented, and assist with age-appropriate screenings and procedures under clinician supervision.
Reconcile vaccines and medications with the patient and state registry; provide vaccine information statements and education to patients or parents before vaccine and medication administration.
Handle, store, prepare, and administer vaccines in accordance with cold-chain requirements, and report vaccine excursions.
Verify patient identifiers and buddy-process validation, administer vaccines and medications by intramuscular, intradermal, and subcutaneous routes, and provide post-administration observation.
Complete patient follow-up and assigned care tasks, including answering phones, handling correspondence and refill requests, obtaining medication preauthorization, assisting with referrals and forms, and arranging home or hospital care, procedures, and follow-up appointments.
Perform phlebotomy and laboratory sample collection and processing, document the work, and report results or relevant information to the clinician as required by policy.
Meet patient-centered medical home best-practice standards, quality measures, and organizational key performance indicators.
Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable federal, state, and local regulations.
Perform other duties as assigned.