Medical Assistant I-Float - Family Health Center

Clinica Sierra Vista•Bakersfield, CA

About The Position

The Medical Assistant I performs routine patient care and technical and supportive functions in a medical clinic, within the scope of practice described by the State of California Board. This float role requires working knowledge of front-office, back-office, intake, and medical-record processes, and proficiency in receptionist and medical assistant duties. The employee follows standard work procedures, troubleshoots problems, resolves patient issues, and supports clinic operations and quality requirements. The role involves monitoring patient scheduling and check-in/check-out processes, including collections and deposits; helping patients with financial questions; maintaining the integrity and proper handling of medical records; and coordinating with Registered Nurses and Licensed Vocational Nurses when applicable. The Medical Assistant also maintains an efficient ordering system for designated forms, office supplies, and medical supplies. The position requires handling high patient and customer volumes and adapting to frequent changes, delays, and unexpected events.

Requirements

High school diploma or GED equivalent.
Completion of an accredited Medical Assistant Program.
Current Basic Life Support (BLS) card issued through the American Heart Association, maintained throughout employment.
California driver’s license and valid auto insurance.

Nice To Haves

Associate’s degree in a business-related field.

Responsibilities

Maintain proficiency in receptionist and medical assistant duties and responsibilities, including front-office, back-office, intake, and medical-record processes.
Participate in training on the organization’s culture and mission, practice management system, customer service expectations, payer sources, programs, and quality initiatives.
Follow standard work procedures, troubleshoot problems, and resolve patient issues at the health center.
Monitor patient scheduling to maximize access and minimize errors and delays.
Monitor patient check-in and check-out functions, including collections and deposits.
Help ensure the health center and team meet applicable TJC, HRSA, PCMH, HEDIS, UDS, VFC, CHDP, and quality-improvement requirements.
Promote excellent patient experience and customer service and support quality outcomes.
Cover reception and assist patients with financial questions as needed.
Ensure medical records are standardized and retained, protected, retrieved, transferred, and disposed of according to policies and applicable local, state, and federal guidelines.
Work closely with Registered Nurses and Licensed Vocational Nurses, when applicable.
Maintain an efficient system for ordering designated forms, office supplies, and medical supplies.
Work effectively with high volumes of patients and internal and external customers, adapting to frequent changes, delays, and unexpected events.