Medical Assistant & Family Advocate- Mesa

Nest Health•Mesa, AZ

8d•Onsite

About The Position

The Family Advocate (FA) is a vital member of Nest Health’s interdisciplinary care team and has training and experience as a Medical Assistant. The FA provides direct care to adults and children in family homes under the supervision of an authorized clinician and uses lived experience with the communities Nest serves to build trust and strong connections with families. The role involves coordinating Nest Health services, connecting families with external social care providers addressing social drivers of health, and participating in outreach to current and potential Nest families. This is a mobile role serving families in their homes. The Family Advocate performs clinical, administrative, and care-navigation work, collaborates with an interdisciplinary team, and educates families about health and social care services. The position includes educating and encouraging vaccination against COVID-19.

Requirements

Successful completion of an accredited Medical Assistant program.
Fluency in English.
High school diploma or equivalent.
1–3 years of relevant experience.
U.S. work authorization.
At least 1 year of vital signs and phlebotomy experience.
At least 1 year of EMR systems experience.
Active BLS certification.
Strong communication and interpersonal skills, including the ability to interact with multiple constituencies and exercise people skills.
Ability to demonstrate professionalism in appearance, presentation, and demeanor.
Reliable transportation and willingness to comply with Nest’s Motor Vehicle Safety Policy.
Driver’s license, car, and auto insurance; ability to drive to family homes and carry portable healthcare supplies.

Nice To Haves

Experience in counseling, community work, or community health activities in a government agency or community-based organization that provides services to the public and assists community members in obtaining services.

Responsibilities

Provide direct patient care and support to a panel of patients in their homes.
Under the direction of a licensed provider, take vital signs, update patient histories, collect lab specimens, and assist with examinations.
Administer oral, topical, and injectable medications and/or vaccinations.
Interview patients and record medical histories, including standardized screening questionnaires.
Assist providers with procedures using aseptic techniques.
Follow infection-control standards, including hand hygiene, PPE use, and isolation of patients with known infectious diseases.
Complete accurate EMR documentation of patient information and services provided in accordance with Nest Health requirements.
Demonstrate teamwork, communication, and collaboration as part of an interdisciplinary care team.
Assist with patient registration, administrative workflows, and prior authorization approvals.
Handle clerical work, including sending, receiving, and scanning medical records; obtaining diagnostic reports, hospital notes, and referral information; completing forms and requisitions; managing charting; and sending specimens to labs.
Participate in compliance-related matters, including equipment, laboratory tests, medications, and vaccine inventory.
Provide advocacy, navigation support, and education about the availability and eligibility of health and social care services.
Follow up with families to determine whether they accessed suggested or provided resources.
Work with the interdisciplinary team to proactively contact families and connect them with providers, resources, and support to meet their health goals.
Participate in outreach to Nest families, including explaining program details to potential families.
Drive to family homes and carry portable healthcare supplies.
Educate and encourage vaccination against COVID-19.